Job Description

Overview

About the Jewish Community Center of Louisville:
Founded in 1890, the Jewish Community Center of Louisville (Trager Family JCC) is a human service agency committed to enhancing the quality of family life and promoting the physical, intellectual and spiritual wellness of the individual. It provides health-related activities, cultural and educational programs that serve the community at large, including populations at risk. Membership and services are offered to the entire community. The Trager Family JCC offers the following client services: Sports & Wellness; Senior Adult & Nutrition; Early Childhood, Youth & Camping; and Jewish Cultural & Performing Arts.

Visit our website at https://jewishlouisville.org/the-j/

Job Skills / Requirements

The Manager on Duty (MOD) will be responsible for creating a positive member experience by providing a superior level of customer service to Trager Family JCC members, prospective members and guests. The MOD will oversee daily activities, coordinating set-ups, assisting with member issues across the spectrum of services offered, and handle any member or program related conflicts that may arise. 

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service
• Assist with desk related activities, if needed, including, but not limited to:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Assist with Membership related activities, if needed, including, but not limited to:
• Take prospective members on tours.

• Being the point person to ensure that all program and room set-ups have been completed in the necessary time frame for that day’s activities.
• Makes frequent rounds of the building throughout the shift to ensure safety, security, and
• Will be the lead staff member in case of any emergency situation, requiring an in-depth knowledge of the Emergency Response Plan.  
• Will develop a working relationship with Security.  Help keep an eye out for suspicious persons, unattended packages, etc. 
• Must remain in the building throughout the entire shift.
• Must remain 100% available during the shift to respond immediately to calls
• Respond to member questions and concerns in a timely and professional manner and elevate to appropriate department director.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned

Qualifications/Requirements

• Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Problem Solver
• Ability to learn and navigate basic computer programs.
• Punctual and reliable.
• Upbeat and positive attitude.
• High school degree, or equivalent, is required.

Physical Demands

• Continual standing and walking during shift.
• Must be able to occasionally lift up to 50 lbs.

Shifts

Monday-Thursday:  6:00pm-9:00pm

Friday:  none

Saturday-Sunday:  8:00am-1:00pm

Additional Information / Benefits

Benefits: 401K/403b Plan