Job Description

Overview

Founded in 1890, the Jewish Community of Louisville (Trager Family JCC) is a human service agency committed to enhancing the quality of family life and promoting the physical, intellectual, and spiritual wellness of the individual.  It provides health-related activities, cultural and educational programs that serve the community at large, including populations at risk.  Membership and services are offered to the entire community.  The Trager Family JCC offers the following client services:  Sports & Wellness; Aquatics; Senior Adult & Nutrition; Early Childhood, Youth & Camping; and Jewish Cultural & Performing Arts.

Visit our website at https://jewishlouisville.org/the-j/

Job Skills / Requirements

Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC (or Health and Wellness Area) either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member and guest inquiries. Communicates and works well with teammates and cross functional partners.

The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be able to deal with complaints and give accurate information about the Center, events, and programming. A customer-oriented approach is essential.

On TARC route 23 and 40x.

Duties and Responsibilities:

• Primary functions include welcoming and engaging members and guests
• Maintain a safe and secure facility by ensuring member check-in procedures are followed
• Address member concerns in a professional manner
• Balance cash drawer accurately after each shift
• Be knowledgeable about programs and procedures throughout the JCC
• Exceed expectations when providing members/guests with requested information
• Promptly refer member/guests to appropriate staff and/or JCC department
• Deliver outstanding customer service in a friendly, polite and diplomatic manner 
• Promptly and accurately direct all telephone inquiries
• Call 911 and triage phone calls during emergency
• Learn and maintain working knowledge of JCC emergency procedures plan
• All other duties as assigned

Qualifications:

• Excellent in-person and over the phone customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic, and motivated
• Basic computer skills
• Timely, reliable, and willing to cover shifts for coworkers in emergencies

$14/hr

Schedules will vary based on staffing needs and availability.

Additional Information / Benefits

Benefits: 401K/403b Plan