Job Description

Information Technology Support Specialist (Information Technology)
Louisville, KY, United States of America


Park DuValle Community Health Center is a 501c3 non-profit, federally qualified health center that has served the local community for over 50 years. Park DuValle Community Health Center strives to adhere to the highest quality standards of patient care, regardless of patients’ insurance status or ability to pay. Employees of Park DuValle Community Health Center, Inc. are deemed to be federal employees qualified for protection under the Federal Tort Claims Act (FTCA).

Job Skills / Requirements

Position Summary:

  • Responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.


Primary Position Responsibilities:

  • Installing new software and hardware components
  • Regularly evaluating our IT systems to ensure they meet the necessary demands
  • Assisting with network administration task
  • Assisting with software updates and patches
  • Resolving all issues staff have with their IT systems and software
  • Educating coworkers about network security and best practices for computer usage
  • Supporting the day-to-day operations of our computer network
  • Act as vendor liaison between PDCHC and vendors
  • Facility new hire set up in timeclock system
  • Maintain integrity of network (LAN/WAN, VPN, VLAN)
  • Respond to troubleshooting tickets as assigned
  • Continuous training to remain up to date on system and software technologies
  • Manages and maintains language assist line.
  • Support Dentrix Software
  • Maintaining Office 365
  • Maintaining active directory
  • All other duties assigned

Education Requirements (Any)

Bachelor’s Degree or related experience

Additional Information / Benefits

Required Qualifications:

  • Bachelor’s degree in computer science or related field
  • Professional IT certifications (preferred)


Required Experience/Skills:

  • Associates degree in computer science or related field
  • Experience supporting PC hardware and software
  • Working knowledge of Windows and Office 365
  • Strong attention to detail
  • Exhibits excellent customer service to assess needs and provide information and assistance
  • Identifies problems; determines accuracy and uses sound judgement to generate and evaluate alternatives and to make recommendations
  • Good communication ability, both written and verbal
  • Personable, professional demeaner


Physical Requirements:

  • Ability to sit/stand for long periods of time
  • Ability to lift 15 or more pounds

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan

This job reports to the Chief Information Officer

This is a Full-Time position 1st Shift.

Number of Openings for this position: 2