Job Description

Community Health Worker (Behavioral Health)
Louisville, KY, United States of America


Park DuValle Community Health Center is a 501c3 non-profit, federally qualified health center that has served the local community for over 50 years. Park DuValle Community Health Center strives to adhere to the highest quality standards of patient care, regardless of patients’ insurance status or ability to pay. Employees of Park DuValle Community Health Center, Inc. are deemed to be federal employees qualified for protection under the Federal Tort Claims Act (FTCA).

Job Skills / Requirements


A Community Health Worker performs administrative and clinical duties under the direction of the Behavioral Health Department Manager*.

Community Health Workers are culturally competent and effective community leaders. They are employed from the affected areas and trained to act as liaisons for the uninsured, underinsured and underserved population in their communities. Community health workers work within their own communities to bridge the gaps and empower individuals to have a healthier quality of life.

Competence in the field also requires that Case Managers obtain certification as a KY Community Health Worker. 


Duties and Responsibilities:

  • Successfully complete a training program and practicum in home visiting services.
  • Conduct home visits, perform assessments of client and family needs for information about mental health, health and social services, and provide information and education about services, provider referral information to clients and their families.
  • Act as a liaison between clients and their families, mental health and health and human service providers, and report to network members the specific characteristics of conditions, which impede clients from obtaining available services.
  • Work with multi-disciplinary teams to establish action plans for clients and families; assure action plans are carried out, link clients with all needed services; connect clients to support groups; provide emotional and educational support for clients and their families.
  • Maintain precise records in accordance with protocol defined in the Community Health Workers manual.
  • Participate in continuing education programs, in-service education programs, and peer support system with other Community Health Workers.
  • Support research by recruiting and enrolling difficult to reach clients into study groups in accordance with IRB research protocols.
  • Administer study measures, collect, and enter research data in accordance with IRB research protocols.
  • Identify self as a Case Manager, verbally and by wearing name badge always while on duty.
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
  • Handle case assignments, draft service plans, review case progress.
  • Help clients achieve wellness and autonomy across life dimensions.
  • Facilitate multiple care aspects (case coordination, information sharing, etc.)
  • Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
  • Develop effective working relations and collaborate with a multidisciplinary team throughout the entire case management process.
  • Arrange abeyances with social services, health, and governmental agencies.
  • Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
  • Record cases information, complete accurately all necessary forms and produce statistical reports.
  • Promote quality and cost-effective interventions and outcomes.
  • Assess and address motivational and psychosocial issues.
  • Adhere to professional standards as outlined by protocols, rules, and regulations.
  • Maintain a valid drivers license.
  • Other duties as assigned.




  • Proficient in the English language, both in writing and speaking to be able to communicate clearly with all stakeholders, including patients, families, clinic staff and other healthcare professionals.
  • Possess Bachelor’s degree in a Social Services field, that include Psychology, Social Work, Sociology, Public Health, etc. from a state approved and accredited school for professional studies.
  • Possess strong understanding of societies and their impact on mental health; ability to solve problems, monitor and examine patients.
  • Be compassionate, sensitive, and possess strong reasoning and thinking skills.
  • Possess strong computer skills, including working with word processing and data entering applications, as well as with medical software applications.
  • Ability to work effectively with medical equipment, including EKG machines.



  • Follow established agency and department-specific policies and procedures.
  • Attend all agency and department-specific required training.
  • Uphold Park DuValle’s Purpose, Values, and Vision.
  • Abide by Park DuValle Corporate Culture Responsibilities.
  • Perform other duties as may be assigned cheerfully and willingly.


  • Displays customer services skills, strong interpersonal skills, and close attention to detail.
  • Excellent Verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Displays computer proficiency (i.e., PC windows and MS Office environment) and ability to quickly learn new applications.
  • Proficient in use of English language both in written and verbal communication.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Education Requirements (Any)

Bachelor's degree in Psychology, Social Work, Sociology, Public Health, or other related field

Certification Requirements (All)

Certified Community Health Worker

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement

This job reports to the Behavioral Health Department Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1