Job Description

HIV Medical Case Manager (Medical)
Louisville, KY, United States of America


Park DuValle Community Health Center is a 501c3 non-profit, federally qualified health center that has served the local community for over 50 years. Park DuValle Community Health Center strives to adhere to the highest quality standards of patient care, regardless of patients’ insurance status or ability to pay. Employees of Park DuValle Community Health Center, Inc. are deemed to be federal employees qualified for protection under the Federal Tort Claims Act (FTCA).

Job Skills / Requirements


A HIV Medical Case Manager performs administrative and clinical duties under the direction of the Chief Medical Officer*.

The HIV Medical Case Manager will work with HIV and high-risk patients through, assessment, outreach, prevention services and follow-up to treatment.  Case Managers will assist patients with living as independently as possible by helping them apply for social services community resources, advocating for them with public organizations, finding accommodations in supportive housing facilities and assisting them with paperwork in addition to other duties deemed supportive.  Case Mangers will be responsible for handling administrative tasks such as maintaining case files and other documentation related to patient care and outcomes.

Competence in the field also requires that the HIV Medical Case Manager obtain certification as a KY State Targeted Case Manager with specialization in Chronic or Complex Physical Health Conditions and adhere to ethical standards as a Targeted Case Manager. The HIV Medical Case Manager will have a bachelor’s degree in Social Work, Sociology, Public Health and/or Nursing. 




  • Marketing in at risk communities related to prevention and treatment opportunities.
  • Outreach to homeless and LGBQIA communities that include Pride Parades.
  • Education and Community Seminar Events at the Center and in the Community.
  • Followed-Up with identified at risks patients weekly and monthly until established in treatment and/or meet goals.
  • Monitor Compliance with prevention medication.
  • Complete Data Collection through the Care Ware Program Monthly.
  • Submit Monthly Invoice to EHE Grant Person.
  • Refer patients for additional services that include Behavioral Health, Women’s Health, and other needed services.
  • Identify self as a Case Manager, verbally and by wearing name badge always while on duty.
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
  • Handle case assignments, draft service plans, review case progress.
  • Help clients achieve wellness and autonomy across life dimensions.
  • Facilitate multiple care aspects (case coordination, information sharing, etc.)
  • Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
  • Develop effective working relations and collaborate with a multidisciplinary team throughout the entire case management process.
  • Engage in outreach with social service programs, mental and primary health care centers, and governmental agencies.
  • Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
  • Record cases information, complete accurately all necessary forms and produce statistical reports.
  • Promote quality and cost-effective interventions and outcomes.
  • Assess and address motivational and psychosocial issues.
  • Adhere to professional standards as outlined by protocols, rules, and regulations.
  • Other duties as assigned.




  • Proficient in the English language, both in writing and speaking to be able to communicate clearly with all stakeholders, including patients, families, clinic staff and other healthcare professionals.
  • Possess Bachelor’s degree in a Social Services field, that include Psychology, Social Work, Sociology, Public Health etc. from a state approved and accredited school for professional studies.
  • Possess strong understanding of societies and their impact on HIV; ability to solve problems, monitor and examine patients.
  • Be compassionate, sensitive, and possess strong reasoning and thinking skills.
  • Possess strong computer skills, including working with word processing and data entering applications, as well as with medical software applications.



  • Follow established agency and department-specific policies and procedures.
  • Attend all agency and department-specific required training.
  • Uphold Park DuValle’s Purpose, Values, and Vision.
  • Abide by Park DuValle Corporate Culture Responsibilities.
  • Perform other duties as may be assigned cheerfully and willingly.


  • Displays customer services skills, strong interpersonal skills, and close attention to detail.
  • Excellent Verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Displays computer proficiency (i.e., PC windows and MS Office environment) and ability to quickly learn new applications.
  • Proficient in use of English language both in written and verbal communication.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.
  • Must be able to accurately prioritize multiple tasks. 


  • Must exhibit stable work behaviors daily.
  • Must possess adequate individual coping skills.
  • Ability to remain calm and professional regardless of workload or time constraints.
  • Must be able to work under stress and remain calm and professional.


  • Clinical back office environment
  • Exposed to frequent and constant interruptions in daily functions/schedule.
  • Must be available to customers and staff throughout the day.
  • May be required to work extended hours to meet department needs.

Education Requirements (Any)

Bachelor's degree in Social Work, Sociology, Public Health and/or Nursing

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement

This job reports to the Chief Medical Officer

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1