Job Description

Registration/Appointment Clerk (Henry County) (Registration Department)
New Castle, KY, United States of America


Park DuValle Community Health Centers is a 501c3 non-profit, federally qualified health center that has served the local community for over 53 years. Park DuValle Community Health Centers strives to adhere to the highest quality standards of patient care, regardless of patients’ insurance status or ability to pay. Employees of Park DuValle Community Health Center, Inc. are deemed to be federal employees qualified for protection under the Federal Tort Claims Act (FTCA)

Job Skills / Requirements

Responsible for thoroughly registering patients into the PDCHC system.

Primary Position Responsibilities:

  • Greeting patients.
  • Verifying patient demographics
  • Verifying patients’ eligibility - Established or New Patient
  • Entering all patient registration information into the system (PM systems)
  • Scanning patient information into the system, e.g., Medicare, check stub, etc.
  • Scanning HIPAA and Acknowledgment receipts into EMR system
  • Referring non-insured patients to outreach and enrollment to try to obtain coverage.
  • Next Day Prep of appointments
  • Collect Co-Pay, Intake Fee, and account payments.
  • Knowledge of patient balances, communicating info to patients if needed.
  • Counting down cash drawer and personally returning it to finance at the end of the day.
  • Answering phone calls
  • Scheduling/Rescheduling appointments
  • Use interpreter phone to communicate with foreign speaking patients
  • Registration Clerks will be assigned specific specialties to cover (ex. Dental, Adult, Pediatrics, etc)

Additional Positions Responsible for satellites:

  • Dental Competency
    • Respond to patient inquiries about dental services
    • Assist with opening & closing dental clinic daily
    • Submitting referrals/Pre-Determination to Dental Biller.
  • RX prescription pick up
  • Scanning medical documents
  • Sort and distribute mail
  • Faxing over overflow documents & request

Position Requirements:

  • Must have High School Diploma or GED.
  • 2 years customer service experience
  • Previous Healthcare experience (preferred)
  • Bilingual (preferred)

Key Competencies:

  • Informational: Knowledge of the PDCHC system; of the registration process; of
    patient repayment plans and requirements; of PDCHC policies and procedures; of
    PDCHC staff, structure, and programs; of data entry techniques; of patient codes;
    of interpreter resources and access process.
  • Interpersonal: Capable of asking question; of being civil; of handling stress and
    of being a calming influence; of being direct and of explaining registration
    requirements to patients; of using the supervisor; of making referrals to the
    supervisor, security, and cashiers; of maintaining confidentiality.
  • Intellectual: Able to cope with computer-related issues and move to using hard
    copies when necessary; to be flexible when faced with loss of electricity or other
    disturbances; to maintain routines and adapt as needed; to know when to consult
    with the supervisor; to handle money and be accountable at the close of the day

Education Requirements (Any)

High school graduate or Equivalent (GED)

Position Requirements:

  • Education: High School Graduate
    1 to 2 years’ experience, in a dental setting
    Required knowledge of dental/office equipment as
    well as dental/medical terminology.
  • Professional: Strong computer and Customer service skills
  • Physical/Environmental: None

Education Requirements (Any)

High school graduate or Equivalent (GED)

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Revenue Cycle Manager

This is a Full-Time position 1st Shift.

Relocation is not provided and travel is not required

Number of Openings for this position: 1