Job Description

Spartanburg Water is an industry leading utility that offers team members a culture of innovation, a history of excellence and an investment in their continued success.   

Nestled in the Piedmont region of South Carolina and a short drive away from the beauty of the Blue Ridge Mountains and ever-popular beaches of the South Carolina Low country, Spartanburg is a thriving and growing community that is home to seven diverse and well-known institutions of higher learning. Residents enjoy incredible outdoor recreation opportunities, an eclectic and delicious local restaurant and brewery scene, a vibrant cultural environment and the benefits of strong economic growth with an affordable cost of living.

INNOVATION: Through innovative technologies and industry leading practices, Spartanburg Water has had the honor of twice receiving recognition as a Utility of the Future Today – and as one of only two South Carolina utilities to ever receive the award and only one of 18 utilities globally to receive the honor a second time.

HISTORY: Through sustainability and resiliency, Spartanburg Water has consistently provided the highest quality drinking water and wastewater services to our region for more than 100 years, and continues to be a vital part of the area’s successful economic growth and development.

INVESTMENT: Spartanburg Water offers a generous compensation package, including full medical, dental and vision benefits and participation in the SC Retirement System. The organization also offers tuition reimbursement and opportunities for paid certifications and training. Spartanburg Water firmly believes in the importance of investing in the health, security, and potential of all team members.

 

 

Under general supervision, this remote position is responsible for maintaining a proactive IT security posture; guarding company and customer data; monitoring, containing, and remediating IT threats on a day to day basis; installing, administering, and troubleshooting IT security solutions; creating documentation of IT security procedures, policies, and controls; running system reports; maintains up-to-date knowledge of cybersecurity systems and methodologies. Remote staff should maintain a virtual presence to office staff and be prepared to be physically present with 1.5 hours of being notified due to an emergency or request by the supervisor. Reports to the Technology Manager.

 

SPECIFIC DUTIES AND RESPONSIBILITIES

 

1.      Monitor and protect network, server, workstation, and IoT devices from cyberattacks and run appropriate defensive protocols if a breach occurs.

2.      Conduct network and server audits and scans to identify security vulnerabilities and violations. Perform risk analysis and write regular systems status reports.
 

3.      Maintain knowledge of current cybercrime tactics. Develop new protocols, layers of protection, and other proactive and defensive systems for remaining ahead of cybercriminals. 

4.      Plan and implement changes to increase the overall IT security posture and cohere with industry best practices. Update configurations and apply necessary security patches to protect network, server, workstation, and IoT devices.

5.      Completes industry standard questionnaires and surveys to assess the overall cybersecurity position; coordinates with IT staff to remedy deficiencies. 

6.      Manage and configure security tools.

7.      Develop and maintain incident response processes and procedures.
 

8.      Maintain documentation of security guidelines, procedures, standards, and controls.
 

9.      Prepare investigation reports that document security concerns and/or violations.
 

10.  Lead employee training to prevent phishing and other forms of cyberattack.  Training includes online and classroom style training.  Meets with employees to provide education on cybersecurity.   
 

11.  Complete annual PCI questionnaire; ensures compliance and performs monthly PCI network scans.
 

12.  Develop and update business continuity and disaster recovery protocols. 
 

13.  Provides recommendations to protect sensitive company and customer information.
 

14.  Interacts with various individuals and groups such as system users, management, vendors, consultants and other technical support staff.

 

15.  May serve as project manager on cybersecurity projects.

 

16.  May perform technical tasks related to correcting cybersecurity issues.  

 

17.  Assist in planning and completing projects assigned to IT as needed.  
 

18.  Other duties as assigned.

 

MINIMUM TRAINING AND EXPERIENCE

 

An Associate’s Degree in computer science or related technical field, supplemented by three (5) years of experience in computer and/or security operations, or a Bachelor’s Degree in computer science or related technical field, supplemented by one (3) year of experience is required. Certifications are a plus. Or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.