Job Description

Overview

Company Description

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

KidTown Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Job Skills / Requirements

Job Summary/Purpose

The Patient Access Registration Clerk is responsible for the accurate and timely registration of patients presenting to the Emergency Department. This includes gathering demographic and insurance information, obtaining required authorizations and signatures, verifying benefits, and collecting co-payments or other applicable financial responsibilities. The Registration Clerk serves as the first point of contact for patients and must provide exceptional customer service while functioning efficiently in a fast-paced, high-stress environment.

Essential Duties and Responsibilities:

• Greet and register patients in the Emergency Department promptly and professionally.
• Accurately obtain and enter demographic, insurance, and guarantor information into the electronic health record (EHR) system.
• Verify insurance eligibility and benefits at the time of registration.
• Obtain required signatures for consent to treat, HIPAA forms, and financial responsibility acknowledgments.
• Collect co-payments and provide receipts as necessary.
• Communicate effectively with patients, clinical staff, and physicians to ensure seamless patient intake and flow.
• Identify and alert clinical staff of critical or urgent patients immediately upon arrival.
• Provide financial counseling or refer patients to appropriate financial assistance resources.
• Scan and upload identification, insurance cards, and other documentation as required.
• Maintain confidentiality in accordance with HIPAA and hospital policy.
• Participate in shift handoffs, department meetings, and ongoing training sessions.
• Perform other clerical duties as assigned, including answering phones, filing, and maintaining accurate records.

Required Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year in a healthcare registration, customer service, or clerical role preferred; ED or hospital-based experience is strongly preferred.
• Skills:
• • Proficiency in data entry and use of EHR systems.
  • Strong interpersonal and communication skills.
  • Ability to work independently and prioritize in a fast-paced environment.
  • Demonstrated attention to detail and accuracy.
  • Ability to maintain professionalism under pressure.

Preferred Qualifications:

• Knowledge of medical terminology and health insurance processes.
• Bilingual (Spanish/English or other language) is a plus.

Education Requirements (All)

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Additional Information / Benefits

Benefits: 401K/403b Plan