Job Description

Overview

Company Description

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

KidTown Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Job Skills / Requirements

Job Summary/Purpose

The Float Registration Clerk is responsible for providing front-line registration services across multiple locations within the organization. This includes specialty physician offices, the Emergency Department (ED), outpatient departments, offsite clinics, and express care. The role ensures accurate patient information collection, insurance verification, and exceptional customer service, adapting quickly to varying workflows and patient volumes at each site.

Essential Duties and Responsibilities:

• Perform patient registration functions including demographic entry, insurance collection, authorization validation, and obtaining necessary signatures and consents.
• Float between assigned departments and locations based on staffing needs, often with short notice. Includes all off-site locations in Cynthiana, as well as in Carlisle and Falmouth.
• Maintain knowledge of registration procedures across all service areas including ED, outpatient diagnostics, specialty clinics, and urgent care.
• Provide exceptional customer service in high-volume and sometimes stressful environments.
• Collect co-pays, verify insurance eligibility, and communicate financial responsibility information to patients as needed.
• Respond to patient and family inquiries in a professional and courteous manner.
• Maintain compliance with HIPAA regulations and organizational policies.
• Assist with scheduling, pre-registration, and appointment confirmation as needed.
• Maintain current knowledge of insurance requirements and departmental protocols.
• Support team members and leadership with other duties as assigned.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year of registration, scheduling, or medical office experience preferred.
• Previous experience working in multiple care settings (ED, outpatient, specialty clinics) is highly desirable.

Skills & Abilities:

• Ability to travel and float between multiple locations as needed.
• Strong communication, customer service, and interpersonal skills.
• Proficient in using registration and scheduling software, electronic health records (EHR), and Microsoft Office.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Must be detail-oriented with strong problem-solving skills.

Education Requirements (All)

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Onsite Childcare