Job Description

Product Quality Analyst (Product)
Omaha or USAnywhere (Remote), NE, United States of America


Who we are. TEAM Software develops financial, operations and workforce management solutions for contractors with distributed workforces of any size, with a focus on the building service and security industries. TEAM’s efficiency-enhancing technology transforms business management and drives profitability. The company's industry-specific solutions range from a complete enterprise software ecosystem to a right-sized workforce management toolset that connect key components of customers’ businesses. Founded in 1989, TEAM is an Omaha, Nebraska-based technology company with more than 400 customers all over North America.

Job Skills / Requirements

As a Product Quality Analyst at TEAM, you'll be responsible for removing much of the guesswork by understanding the detailed workings of the product offering and elicit feedback, requirements and analyze new needs and solutions.  This person is part of the Agile Delivery Team to ensure that system features, functionality, and usability requirements are well defined and meet business needs. The person must have the availability and knowledge to support the product offering.  The Product Quality Analyst is responsible for ensuring that the team has as much information about end-users as possible to write and execute automation/manual tests on all our products.  This person will review the results and verify we are delivering a quality outcome.  

We expect that you:

  • Master of the Agile Requirements and Quality Process
    • Dig into problems, conduct analysis and share findings with delivery team
    • Know-how to write, break down and prioritize user stories with supporting acceptance criteria
    • Partner with Product Manager to have a full understanding of the market problems to categorize user stories into must have, should have and/or nice to have buckets
    • Manage the agreed-upon backlog priority of the solution for each sprint
    • Ensure continuity in business decisions throughout lifecycle of the effort
    • Know-how to write and execute automation/manual testing suites
    • Reconcile and resolve any discrepancies by writing tasks, bugs or support requests
    • Design and write new regression automation tests
    • Assist in the creation and upkeep of documentation to ensure that all practices and processes can and are followed
    • Positive contribution to the wellbeing of all team members
  • Analyze Product Offering
    • Understand usage data on features and user behavior to assist in user story creation and analysis
    • Leverage all types of requirements modeling/visualizations to ensure full understanding of the ‘What’ to the delivery team
    • Continuous learning will inform strategic product priority and development
    • Develop and maintain product documentation
    • Ensure integration of requirements across all functional areas
  • Accept Product/System Deliverables
    • Evaluate working software meets requirements criteria and is ready to promote to the Production Environment
    • Accept working software through manual testing, as needed
    • Attend all release and sprint ceremonies to include: standups, pre-planning, iteration/sprint planning, sprint demos, release updates and retrospectives
  • Ensure that clear communication occurs in a timely manner to Delivery Manager and direct Manager when commitments are at risk, impediments arise or personnel issues exist
  • Conduct other assignments which assist in carrying out the mission of TEAM


· Proven track record solving problems for web and mobile users

· Working knowledge and experience with Microsoft Dev Ops

Education Requirements (Any)

Bachelor's Degree

Additional Information / Benefits

The TEAM Difference.

As one of our founders puts it, we’re a 30-year-old startup: we’ve got the energy and passion of a young tech company with the experience of a trusted, reputable industry mainstay. It’s a combination that’s helped us remain a leading provider of technology solutions for contractors in the building service and security industries. We develop integrated cloud-based solutions ranging from financial, operations and workforce management, to time and attendance, to employee and customer self-service portals. Our web- and mobile-enabled applications are designed to help our clients profit from efficiency.

Our “startup” mentality is driven by a culture of ownership, which is a guiding principle that helps us consistently improve, grow and thrive. Our culture empowers us to pursue innovation and collaboration and fuels our commitment to clients. We’re a diverse group of doers and dreamers, and we’re looking for people who don’t just want a paycheck. We want skilled individuals interested in building long-term careers and upholding our culture. For us, culture-fit is almost more important than the bullet points on your resume. Sure, experience and skills are a necessary part of the equation, but a can-do attitude and curiosity are what make the superstars shine. And once we find a superstar, we’re going to hang on to them. We do that by respecting, trusting and supporting each other in an environment that embraces a work-life balance. Our formula for happy employees is pretty simple: Hire talented people. Challenge, trust and motivate. Watch them accomplish remarkable things. Reward and recognize a job well done.

Come for the job. Stay for the Culture. TEAM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

TEAM also participates in the E-Verify program. Benefits: Medical, Dental, Vision, FSA, HSA, Short Term Disability, Long Term Disability, Life Insurance, 401(k), Incentive Compensation, Paid Time Off, Employee Assistance Program, Legal Shield, Supplemental Life, Voluntary Critical Illness, Hospital and Accident Plans, Volunteer Time Off, Parental Leave, Flexible Work Arrangements, Wellness Programs, Tuition Reimbursement and Career Development, Casual Dress, Innovative Work Space Screening Requirements: Criminal Background Check, Education Verification, Employment Verification


California Applicants (Privacy Notice):  In accordance with the California Consumer Privacy Act of 2018, as part of our processing and evaluation of California job applicants, TEAM collects the information that such applicants voluntarily provide to us as well as information that we may gather from third-party sources, such as for verification, reference, and background check purposes. This information typically includes the following categories of information: identifiers, protected classification characteristics under California or federal law, professional or employment-related information, non-public education information, and inferences drawn from other personal information (such as from references). Some of this information may be covered by the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). TEAM uses this information for business purposes solely within the context of each applicant’s role as a job applicant to, and (if applicable) a future employee of, TEAM, including potentially retaining this information in order to consider and contact you about future or different employment opportunities. Please contact TEAM’s Human Resources Department should you have any questions about the categories of personal information TEAM collects about California job applicants or the purposes for which TEAM uses such information. 

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

This job reports to the Director of Product

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1