Descripción del trabajo

Long Term Care Ombudsmen Volunteer Coordinator (Long Term Care Ombudsmen)
Louisville, KY, United States of America
$48,000.00 - $48,000.00

Resumen

Catholic Charities of Louisville is the social-service arm of the Archdiocese of Louisville. We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky. 
 

Competencias Laborales / Requisitos

SALARY: $48,000

GENERAL SUMMARY:

The Associate Long-Term Care Ombudsman/Volunteer Coordinator is certified to visit in Long-Term Care facilities in the KIPDA and Lincoln Trail Districts to improve the quality of life for residents.  She/he will protect the rights and dignity of nursing home residents.  She/he has the additional responsibilities of recruiting, training, and retaining Certified Volunteer Ombudsman, and Friendly Visitor Volunteers.

In keeping with the Mission and Vision of Catholic Charities of Louisville, the Associate Long-Term Care Ombudsman will demonstrate the Values of the agency: Welcome, Empower and Strengthen.

ESSENTIAL DUTIES AND TASKS:

  • Attend required training and provide in-service training for staff and volunteers of local program
  • Assure services are accessible to older persons by telephone, correspondence, or person-to-person contact;
  • Represent residents residing in long-term care facilities within the assigned geographical areas;
  • Assure residents' rights are upheld and promote quality care in long-term care facilities;
  • Investigate and work to resolve complaints on behalf of long-term care residents;
  • Promote community involvement in the program by:
  • Publicizing the existence and function of the local and state programs;
  • Advising the public about the availability of current state, local, and federal inspection reports, statements of deficiency, and plans for correction for individual long-term care facilities in the service area;
  • Organize and manage volunteer program
  • Recruit volunteers
  • Assist in the development of family and friends councils;
  • Sponsor community education and training programs for long-term care facilities, human service workers, families, and the general public about long-term care and residents' rights issues; and
  • Promote citizen involvement in order to ensure regular visitations, especially for those residents without available family or friends; 
  • Implement accurate recordkeeping procedures
  • Be free of conflict of interest
  • Assure confidentiality of files

1.      Investigate and resolve complaints by the resident and/or family member to the satisfaction of the resident.
2.      Adhere to the responsibilities set forth by KIPDA and Lincoln Trail
3.      Visit long-term care facilities in the KIPDA and Lincoln Trail Districts
4.      Provide on-going training, supervision, and retention of volunteers.  Conduct at least 10 group meetings per year, and manage a group of volunteers.
5.      Follow the Policies and Procedures of Catholic Charities and the Archdiocese of Louisville.
6.      Other related tasks as assigned by supervisor

WORKING CONDITIONS:

This work is performed in an office setting with moderate noise due to computers, printers, and people moving about, out in the community visiting long-term care facilities, and community engagement activities. 

EFFORT:

  • Ability to sit for extended periods of time, stand, and walk
  • Specific vision abilities include close and distant vision
  • Ability to communicate effectively verbally and in writing
  • Ability to work under pressure
  • Ability to travel frequently within the community
  • Ability to accurately examine and analyze information

MACHINES, TOOLS, EQUIPMENT:

Telephone, computer, printer, copy machine, fax machine, calculator, scanner, shredder, and Outlook

EDUCATION AND EXPERIENCE:

Associates degree is preferred.  The completion of 2 years of undergraduate studies is required or the equivalent years of experience in assessing and dealing with long-term care needs of the elderly can be substituted at the discretion of the KY State LTCO.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

SPECIALIZED SKILLS AND KNOWLEDGE:

  • Trained and skilled in assessing and dealing with the needs of older adults and in the delivery of each service
  • 36-hrs of Certification training
  • Certified within thirty (30) days of hire or prior to providing services; and
  • Re-certified every two (2) years prior to the expiration of the current certification
  • 18hrs of continuing education annually
  • A completed background check conducted prior to hire using the following:
  • The Adult Protective Services Caregiver Misconduct Registry;
  • The Kentucky Nurse Aide registry; and
  • A criminal record check utilizing the Kentucky Administrative Office of the Courts or the Kentucky Justice Cabinet and not have been found guilty of the following:
1. A violent crime as defined by KRS 439.3401;
2. Abuse, neglect, or exploitation of another person, including assault;
3. Felony theft offense; or
4. Felony drug offense.

  • Must enjoy working with the elderly
  • Must represent Catholic Charities in a positive manner in dress and presentation when meeting the public and demonstrate good networking skills
  • Must be able to communicate well verbally and in writing with colleagues, superiors, clients, and community personnel
  • Must be a good listener
  • Must have a valid driver’s license and reliable personal transportation
  • Must be proficient in PC skills including Microsoft Office applications such as Word and Excel plus Outlook and databases
  • Must be able to maintain confidentiality of information

Requisitos de Educación (Cualquier)

Associates degree preferred; 2 yrs of undergraduate studies required or equivalent of experience at the discretion of the KY State LTCO.

Información Adicional / Beneficios

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b

Beneficios: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

Este empleo reporta a la Erika Rhodes-Chism

Este es un Full-Time Posición Primer Turno.

Número de Aperturas para este puesto: 1