Job Description

Discover exciting career opportunities with Phoenix Protective Corporation (PPC), where innovation meets unwavering dedication to service and fostering meaningful customer relationships. At PPC, we go beyond traditional security companies by prioritizing a work environment that champions employee ownership, integrity, and loyalty. As part of our commitment to our team we provide comprehensive benefits including Health, Dental, Vision, Life Insurance, Paid Time Off (PTO), and Employee Assistance Programs (EAP), ensuring your well-being is a top priority.

We currently have career opportunities for Security Dispatchers. Are you someone who thrives on self-motivation and teamwork? Whether you bring previous military, security, or law enforcement experience or are eager to kickstart your career in the security industry, we welcome you to be part of our dynamic team at PPC. If you're passionate about safeguarding others and seeking a fulfilling career path, seize this opportunity and become an integral part of our innovative and thriving company. Join PPC today and make a difference in the lives of those we protect.

Our in-house Security Dispatchers are based at our Corporate Office. This is a great opportunity if you are looking for career growth and stability, and interested in a career in Agency Dispatch and Security Operations. You will get hands on experience in receiving and dispatching incoming client calls for service, alarms response, officer emergencies and coordinating with local law enforcement as needed

Duties: 

*Ensure all officers are on site as scheduled - contact & assign replacement officers for call offs 
*Maintain all communications between officers and supervisors in the field 
*Designate and assign response to alarm calls 
*Maintain a daily log of all incoming/outgoing calls and all activities during shift 
*Enter and update schedules utilizing excel & winteam our web based enterprises software 
*Review field reports for grammar and spelling & submit to clients 
*Organize and maintain department forms and files 
*Prepare and maintain weekly and monthly department reports 
*Bring ideas to the table to help grow dispatch and make more efficient

Minimum Requirements: 

*Able to multi-task and think on your feet in stressful situations 
*Able to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established policy and procedures 
*Mental alertness and attention to detail required while being able to prioritize and follow-up on task 
*Excellent computer skills to include Outlook, Word, and Excel 
*Flexible working schedule to include night and weekends 
*Able to obtain a Washington State Security License 
*Able to maintain confidentiality & discretion 
*Previous dispatch or similar experience preferred 
*Multi-line phone experience preferred and/or excellent phone etiquette 
*Military, Law Enforcement, or Security experience a plus