Job Description

Part-Time Customer Service Officers (#725)
Menlo Park, CA, United States of America

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. 

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list. 

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security is hiring Full-Time Customer Service Officers in the Menlo Park, CA area. These positions offer a pay rate of $27/hr, paid weekly.


*All Part-time shifts have a high probability of transitioning into Full-time. 

Includes a positive work environment with the following benefits:

  • Free lunch daily
  • Free parking
  • Commute-friendly location
  • Extensive industry training
  • Advancement opportunities
Requirements:

  • To be considered, only those applicants who have submitted their most recent applications/resumes will be reviewed.
  • Before submitting your resume, ensure you have reviewed it to correct any typos as well as any grammatical errors.
  • Working knowledge* of basic computer applications such as Microsoft Word, Power Point, Excel, and Google Sheets, Doc, etc.. *Please note: Testing will be incorporated into the interview
  • Must be able to communicate fluently in English which may include composing written reports 
  • CA Guard Card preferred
  • CPR Card
  • Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check 
  • 5 years of security, supervisory and/or management experience preferred along with excellent customer service skills
  • Must be 21 years of age or older with a valid driver's license, a clean driving record, and more than 3 years of driving experience
Responsibilities:

  • Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner.
  • Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision.
  • Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR’s) and Incident Reports.
  • Operating phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites
  • Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues
  • Following site specific post orders, pass down messages, and being in compliance with employee handbook guidelines at all times
  • Conduct interior and exterior patrols within an office, and industrial complex
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives. Sun123

Education Requirements (Any)

High School diploma or equivalent

Certification Requirements (All)

Drivers License
CPR/1st Aid
CA Guard Card

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Sunstates Security, Inc. Private Patrol Operator License #120751

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance

This job reports to the Manager

This is a Full-Time position 1st Shift, 2nd Shift, Weekends.

Relocation is not provided and travel is not required