Descripción del trabajo

Join one of the fastest-growing and largest privately held security companies in the U.S.!  Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. 

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. 

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.     

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. 

 Sunstates Security is seeking an experienced GSOC analyst to function as a Flex analyst at a prestigious client location in downtown Raleigh. As a Flex analyst, the chosen candidate will be responsible for performing critical physical security monitoring of client personnel and property.

 

 

Perform critical physical safety and security duties to include (but not limited to): 

Alarm management, emergency response, critical incident management, emergency response, access control, and investigation support. 

Traveler support, and customer support

Collect and validate intelligence for critical incidents and assess the credibility of source information.

Deliver timely, accurate information and reports as requested by managers and partners.

Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities. 

Support Regional Security Managers in delivering security services in the assigned region.

 

 

Must possess a high school diploma or equivalent

Ability to possess and maintain any/all licenses, certifications, and certificates required by law.

 

 

Prior work or educational experience with various software applications, including Google Docs or similar

Preferred but not required: a minimum of one (1) year of successful work experience in a security setting, command center, call center, or similar

Work history to include a demonstration of the following:

Understanding of physical security best practices

Ability to easily understand and apply software manipulation, and business logic.

Ability to navigate and interface with other technology support organizations.

 

Must be fluent in English

Proficient computer skills with a strong comfort level interfacing with various software applications. 

Excellent oral and written communication skills.

Ability to adapt to changing expectations in a fast-paced, fluid business environment.

Active listening skills.

Ability to assess and evaluate situations effectively.

Ability to identify critical issues quickly and accurately.

Possess a strong attention to detail and accuracy.

 

Must be at least 18 years old or the minimum age required by law.

Must be legally authorized to work in the country of hire.

 Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).

Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable.

FOR US APPLICANTS ONLY: May be required to provide, upon job offer, a DD214 discharge document with discharge status indicated if prior military. 

 

Office/Control Center; minimal to no exposure to extreme temperatures is expected.

Working on a computer and using telephone/radio while sitting or standing.

Limited, to include some standing, bending, limited stretching, and reaching.

 

 

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by the Operations Manager) are invited to join our security team. 

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!