Job Description

Join one of the fastest-growing and largest privately held security companies in the U.S.!  Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. 

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. 

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.     

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. 

PURPOSE:  Sunstates Security is seeking an experienced global operations center operator to work in a prestigious client's GSOC. The selected candidate will monitor North and South American locations to protect the client's people, property, and brand. 

 

 

Perform critical physical safety and security duties to include (but not limited to): 

Alarm management, emergency response, critical incident management, access control, and investigation support. 

Traveler support and customer support

Collect and validate intelligence and assess the credibility of source information.

Deliver timely, accurate information and reports as requested by managers and partners.

Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities. 

Support Regional Security Managers in delivering security services in the assigned region.

 

 

Must possess a high school diploma or equivalent

Ability to possess and maintain any/all licenses, certifications, and certificates required by law.

 

 

Prior work or educational experience with various software applications, including Google Docs or similar

Must possess a minimum of one (1) year of successful work experience in a security command center setting, call center, or similar

Work history to include a demonstration of the following:

Understanding of physical security best practices

Prior experience with access control software

Prior experience with threat intelligence tracking software skills

Ability to quickly understand and apply software manipulation and business logic.

Ability to navigate and interface with other technology support organizations

 

 

Must be fluent in English

Proficient in computer skills with various software applications.

Excellent oral and written communication.

Adaptability in fast-paced, changing environments.

Strong, active listening and assessment skills.

Critical thinking and attention to detail.

 

Applicants must be at least 18 years old, legally authorized to work in the country of hire, and able to pass a drug test. 

Applicants need to undergo an extensive background check. 

US applicants may need to provide a discharge documentr prior to the military.

 

Office/Control Center: minimal to no exposure to extreme temperatures is expected.

Global security operations center, hours of operation behind PC screens while monitoring multiple software applications simultaneously.

 

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by the Hiring Manager) are invited to join our security team. 

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!