Job Description
Overview
Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.
At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
PURPOSE: Sunstates Security is seeking an experienced global operations center operator to work in a prestigious client's GSOC. The selected candidate will monitor North and South American locations to protect the client's personnel, property, and brand. Exquisite customer service via phone, email and ticketing is critical.
GSOC Operator Job Description
Specific Duties and Essential Functions
Perform critical virtual safety and security duties to include (but not limited to): Customer service, alarm management, emergency response, critical incident management, access control, and investigation support. Traveler support and customer support. Collect and validate intelligence and assess the credibility of source information.
Deliver timely, accurate information and reports as requested by managers and partners. Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities. Support Regional Security Managers in delivering security services in the assigned region.
The Ideal Candidate:
Education, Licenses, and Certifications Required
Prior GSOC and customer service experience. Must possess a high school diploma or equivalent. Ability to possess and maintain any/all licenses, certifications, and certificates required by law.
Type and Length of Specific Experience Required
Prior work or educational experience with various software applications, including Google Docs or similar.
Must possess a minimum of one (1) year of successful work experience in a security command center setting, call center, or similar.
Work history to include a demonstration of the following:
Understanding of physical security best practices Prior experience with access control software Prior experience with threat intelligence tracking software skills Ability to quickly understand and apply software manipulation and business logic. Ability to navigate and interface with other technology support organizations
Required
Must be fluent in English Proficient in Google Suite or comparable software. Excellent oral and written communication. Adaptability in fast-paced, changing environments. Robust and active listening and assessment skills. Critical thinking and attention to detail.
Other
Applicants must be at least 18 years old, legally authorized to work in the country of hire, and able to pass a drug test. Applicants need to undergo an extensive background check. US applicants may need to provide a discharge document prior to the military.
Physical Requirements and Environment
Minimal to no exposure to extreme temperatures is expected.
Hours of operation behind PC screens while monitoring multiple software applications simultaneously.
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
- Affordable Care Act compliant Medical Benefits Program
- Dental Insurance Program
- Free Life Insurance
- Disability Insurance
- Paid Time Off & Bereavement Leave
- Paid Holidays
- Direct Deposit or Pay Cards
- Employee Incentives
- Referral Bonuses
- Employee of the Month Award
- Education Reimbursement
- Service Awards
- Employee Involvement Initiatives
- Management Mentoring and Support
- Career Advancement
- 401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
This is a Full-Time position