Job Description
Senior Operations Manager
(Branch)
Richardson, TX, United States of America
Overview
Join the guard company that specializes in Texas!
Our name says it all - GuardTexas. We have been committed to serving the great state of Texas since 1976, providing security officers to clients across industries including commercial real estate, construction, retail, and residential communties. Our private ownership and deep Texas roots give us the flexibility to plan and provide growth not found in smaller or international companies. We are a certified security guard trainer and train our hires free of charge to help you obtain your license.
Job Skills / Requirements
This job reports to the Branch Manager.Salary: Based on Experience.
Relocation is not provided and travel is not required.
This is a Full-Time position.Overview
Join the GuardTexas family! We're people making the difference! GuardTexas has been committed to serving the great state of Texas for over 40 years. Over 900 GuardTexas security officers serve clients in many industries including commercial real estate, residential communities, construction and retail. We are a privately owned company with branches in: Austin, Bryan-College Station, Dallas, Fort Worth, Houston and San Antonio. GuardTexas is a certified security guard trainer. See www.guardtexas.com for more information about our company.
Job Skills/Requirements
The Security Operations Manager manages overall field services, operations, and functions in assigned areas, including post reviews, inspections, emergency response, client liaison, post order compliance reviews, and performance of duties in accordance with client procedures and state and federal regulations.
1. Ensures the delivery of high quality customer service through regular contact with clients
2. Manages and coordinates all security operations and programs
3. Partners with client location to ensure proper utilization and execution of security programs
4. Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources 5. Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
6. Builds relationships with staff, maintains a positive, professional work environment in full compliance with applicable laws, regulations, policies and procedures, and ensures employees understand and comply
7. Ensures compliance with general and specific post orders, including necessary segment training
8. Responds in a timely manner to events, issues, staffing deficiencies, and client requests
9. Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
10. Maintains up-to-date and accurate timekeeping systems and records
11. Ensures employees are provided with the necessary equipment and uniforms and control of inventory 12. Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Security Operations Manager Requirements
High School Diploma or GED required, Bachelor’s degree a plus
- Work experience in the security industry
- Knowledge of security operations
- Knowledge of business operations management and human resources administration
- Use of personal computer and Microsoft Office Suite
- Strong customer service and service delivery orientation
- The physical and mental capacity to perform all essential functions, with our without a reasonable accommodation
- Maintain composure under conditions of stress, urgency, and in pressure situations
- Hearing ability and visual acuity to observe, receive, and otherwise obtain information from all relevant sources
- Active listening to give full attention to what others are saying, understand the points made, ask questions as appropriate, and not interrupt at inappropriate times.
- Critical thinking and sound judgment to use logic and reasoning to identify strengths and weaknesses of alternative solutions and choose the correct approach
- Reading comprehension to understand written sentences and paragraphs in work related documents
- Ability to handle multiple tasks concurrently
- Regular use of vehicle required in the performance of duties
- Occasional walking, reaching with arms and hands, stooping, kneeling, crouching, and crawling in the performance of site surveys
Certification Requirements (Any)
– Successfully Pass Level 2 Training and Exam
– Active Security Registration
Education Requirements (Any)
– Bachelor's Degree preferred (not required) or equivalent work experience in sales
– High School Diploma or Equivalent
Additional Information/Benefits
We offer a range of competitive benefits. Health insurance is available the first day of the month after 60 days of full time employment. The position also may be eligible for performance bonuses.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays
Screening Requirements: Motor Vehicle, Criminal Background Check
Relocation is not provided and travel is not required.
This is a Full-Time position.Overview
Join the GuardTexas family! We're people making the difference! GuardTexas has been committed to serving the great state of Texas for over 40 years. Over 900 GuardTexas security officers serve clients in many industries including commercial real estate, residential communities, construction and retail. We are a privately owned company with branches in: Austin, Bryan-College Station, Dallas, Fort Worth, Houston and San Antonio. GuardTexas is a certified security guard trainer. See www.guardtexas.com for more information about our company.
Job Skills/Requirements
The Security Operations Manager manages overall field services, operations, and functions in assigned areas, including post reviews, inspections, emergency response, client liaison, post order compliance reviews, and performance of duties in accordance with client procedures and state and federal regulations.
1. Ensures the delivery of high quality customer service through regular contact with clients
2. Manages and coordinates all security operations and programs
3. Partners with client location to ensure proper utilization and execution of security programs
4. Recruits, selects, orients, trains, and develops staff in collaboration with Corporate Human Resources 5. Plans, assigns and directs work, coaching employees to enhance skills and carries out disciplinary action as necessary
6. Builds relationships with staff, maintains a positive, professional work environment in full compliance with applicable laws, regulations, policies and procedures, and ensures employees understand and comply
7. Ensures compliance with general and specific post orders, including necessary segment training
8. Responds in a timely manner to events, issues, staffing deficiencies, and client requests
9. Ensures scheduling is handled effectively to meet client requirements while controlling labor costs
10. Maintains up-to-date and accurate timekeeping systems and records
11. Ensures employees are provided with the necessary equipment and uniforms and control of inventory 12. Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Security Operations Manager Requirements
High School Diploma or GED required, Bachelor’s degree a plus
- Work experience in the security industry
- Knowledge of security operations
- Knowledge of business operations management and human resources administration
- Use of personal computer and Microsoft Office Suite
- Strong customer service and service delivery orientation
- The physical and mental capacity to perform all essential functions, with our without a reasonable accommodation
- Maintain composure under conditions of stress, urgency, and in pressure situations
- Hearing ability and visual acuity to observe, receive, and otherwise obtain information from all relevant sources
- Active listening to give full attention to what others are saying, understand the points made, ask questions as appropriate, and not interrupt at inappropriate times.
- Critical thinking and sound judgment to use logic and reasoning to identify strengths and weaknesses of alternative solutions and choose the correct approach
- Reading comprehension to understand written sentences and paragraphs in work related documents
- Ability to handle multiple tasks concurrently
- Regular use of vehicle required in the performance of duties
- Occasional walking, reaching with arms and hands, stooping, kneeling, crouching, and crawling in the performance of site surveys
Certification Requirements (Any)
– Successfully Pass Level 2 Training and Exam
– Active Security Registration
Education Requirements (Any)
– Bachelor's Degree preferred (not required) or equivalent work experience in sales
– High School Diploma or Equivalent
Additional Information/Benefits
We offer a range of competitive benefits. Health insurance is available the first day of the month after 60 days of full time employment. The position also may be eligible for performance bonuses.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays
Screening Requirements: Motor Vehicle, Criminal Background Check
Education Requirements (Any)
Bachelor's Degree preferred (not required) or equivalent work experience in sales
Certification Requirements (Any)
Active Texas Driver's License
Active Security Registration
Additional Information / Benefits
We offer a range of competitive benefits for our security officers:
- Weekly paychecks with a no-fee pay card available that offers a range of free benefits
- Additional pay for worked holidays
- Access to credit union membership for you and your family
- Insurance is available the first day of the month after 60 days of full time employment
- After one year of full time employment, you qualify for paid vacation, reimbursement of uniform fees, and Company payment of PSB fees to maintain a current registration
This job reports to the Executive Operations Manager
This is a Full-Time position 1st Shift, Weekends.
Number of Openings for this position: 1