Job Description

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

DSI Security has openings for Customer Service Representatives.

The Customer Service Representative is a key member of the Corporate Communications Center, responsible for managing critical communications, and providing real-time support to field personnel and clients. This role ensures rapid and accurate response to incidents, provides employee assistance, and customer inquiries while maintaining the highest standards of professionalism and situational awareness.

Identified candidates will be subject to a pre-employment skills assessment pertaining customer services skills, telephone etiquette, etc.   

DSI offers: Flexible Hours; Paid Vacation; Paid Training; Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition. 

$15.00 / hour

Knowledge and Skills:
Advance computer knowledge to include Microsoft Office Suite, and ability to learn additional software or platforms utilized by the Company. 

Direct customer contact experience required, especially dealing with difficult situations.

Abilities:

Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation.
Able to respond to employees, customers and potential customers immediately via email or phone calls.
Operate multi-line telephone systems and digital communication platforms to relay critical information.

Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center.

Working Conditions/Special Requirements
Work is performed in a 24/7 Corporate Communications Center; shifts may include overnights, weekends, and holidays.
Prolonged periods of sitting and operating dispatch/communications equipment.

#WIREGRASS

Education Requirements (All)

High School Diploma or Equivalent

Certification Requirements (All)

Valid State Driver's License

Additional Information / Benefits

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.