Job Description

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

DSI Security Services is growing—again! We’re looking for an experienced and motivated Security Operations Manager to lead our team in Johnson City, TN. If you’re ready to take the next step in your career with a company that values integrity, service, and people—you’ve just found your opportunity.

At DSI, our people are our strength. We’re a proud, diverse, and inclusive team driven by a shared commitment to safety and exceptional customer service. We believe in rewarding leadership, empowering employees, and fostering professional growth.

What You’ll Do:

As the Security Operations Manager, you’ll be the on-site leader and key liaison between DSI and our client. You’ll manage day-to-day operations, ensure staff coverage, and uphold the highest standards in service delivery. Your responsibilities will include:

• Overseeing security operations to maintain a safe, secure environment for staff, visitors, and patients.
• Managing scheduling, staffing, and administrative records.
• Providing coaching and leadership to on-site security personnel.
• Promoting a proactive safety culture by identifying and resolving potential hazards.
• Acting as the primary point of contact for client communication and relationship management.
• Ensuring compliance with client expectations, DSI policies, and post orders.

What You Bring:

• A passion for leadership, safety, and service.
• 3+ years of security management experience.
• Prior experience in contract security, military, or law enforcement.
• Strong organizational, project management, and communication skills.
• Basic to intermediate computer proficiency.
• Ability to conduct foot patrols, lift moderately heavy items, and work in various weather conditions.
• Professional demeanor and customer-focused mindset.

Requirements:

• Must be at least 21 years old with a high school diploma or equivalent.
• Valid driver’s license required.
• Reliable transportation and communication.
• Must pass background check and drug screening.

#KNOX

Education Requirements (All)

High School Diploma or Equivalent

Certification Requirements (All)

Valid State Driver's License

Additional Information / Benefits

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.