Job Description

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD", comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”. The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

Join DSI Security Services—one of the nation’s fastest-growing private security providers. We’re looking for a dynamic Operations Manager to oversee daily field operations, client satisfaction, and team performance in the Atlanta, GA area.

At DSI, you’ll find a supportive team environment, strong leadership culture, and opportunities to grow your career with a company that values integrity, service, and excellence.

What We Offer

• Paid vacation and paid training
• Health, dental, and vision coverage
• 401(k) with company match
• Superior Service Awards and Employee Recognition Programs

Key Responsibilities:

• Oversee day-to-day scheduling, payroll accuracy, and timekeeping for assigned officers.
• Ensure all posts are filled by qualified, licensed officers—minimizing unbillable overtime and ensuring shift coverage before close of business.
• Provide leadership, guidance, and accountability for branch personnel.
• Maintain employee and client files in compliance with company policies and state regulations.
• Participate in recruiting, onboarding, and training of new hires.
• Support and track completion of training requirements including orientation, site-specific, safety, and state-mandated courses.
• Administer coaching and corrective action when necessary.
• Manage branch operations in line with client contracts, ensuring prompt resolution of staffing or performance issues.
• Build and sustain strong client relationships, ensuring satisfaction and retention.
• Prepare monthly operational and client reports.
• Communicate regularly with Branch and Regional Management regarding staffing, scheduling, compliance, and client updates.
• Monitor and control costs that affect branch profitability—including overtime, non-billable hours, and uniform recovery.

What You’ll Bring

• Minimum 2 years as an Operations, Account, or Branch Manager in a service-oriented industry. Contract security management experience is highly preferred.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office; TrackTik experience preferred.
• Reliable transportation and ability to travel within assigned market daily.
• Valid driver’s license
• Must pass background check, MVR and drug screening.
• Willingness to work flexible hours across all shifts as needed.

#ATL

Education Requirements (All)

High School Diploma or Equivalent

Additional Information / Benefits

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.