Job Description

Client Service Manager, Security (Operations)
San Jose, CA, United States of America

Overview

PalAmerican Security is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.

Job Skills / Requirements

PalAmerican is looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients, and assist in bringing new clients on board. The CSM will help our clients better understand the full potential of our products and act as a liaison between client and customer service. Our CSM will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. In addition to recruitment of new guards for their corresponding sites.

Yearly Compensation is $85,746.32


Duties of the Client Services Manager, Security includes:

  • The Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing PalAmerican in a professional manner in the security industry

  • Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

  • Develop and maintain effective relationships with clients and employees and serve as the liaison between PalAmerican, our clients, and our assigned staff

  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as PalAmerican policy, providing assistance when necessary, and initiating corrective action as required

  • Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

  • Pre and post contract roll-out management
  • Oversee all operations (scheduling/payroll/finances)
  • Schedule meet and greets and orientations

What You’ll Get

  • Superior Benefits
    • benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, PTO, Paid Holidays, Vacation and Sick Time
  • Company Paid Training
    • we pay for all your training including additional safety and security related courses
  • Promotion from Within
 

Minimum Qualifications of the Client Services Manager, Security includes:

 

  • Must be at least 25 years of age
  • Must have High School Diploma or GED
  • Must be able to pass a Criminal Background Check, Drug Screen, and re-screening as necessary Must be authorized to work in the United States
  • Must be able to obtain and maintain any applicable licenses or certifications
  • Ability to communicate effectively in person and in writing
  • Proficient in the use of Microsoft Outlook, Word, Excel
  • Proficient in the use and understanding of technology
 

Education Requirements:

 

  • High School Diploma/GED
 

 

Education Requirements (Any)

Associate's Degree
Bachelor's Degree

Certification Requirements (All)

Driver's License
BSIS Guard Card

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

 

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability

This job reports to the Director Of Operations

This is a Full-Time position 2nd Shift, Weekends.

Relocation is not provided and travel is required for day trips only

Number of Openings for this position: 1