Job Description

Overview

Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.

Job Skills / Requirements

Position Summary:

The Dispatch Supervisor is a critical part of security operations, the nucleus of the security team, and works to support all departments.

Main Responsibilities:

• Supervise Dispatch team and collaborate with Operations Team to resolve problems, requests for services, schedule changes, etc.
• Dispatch Road Supervisors to follow-up on-site, as needed, work with Operations Team
• Review and monitor daily activity reports, after-hours incidents, issues and disciplinary reports generated by dispatch team
• Manage schedule and submit payroll for Dispatch team
• Handling influx of incoming calls including but not limited to; call outs; shift and schedule information; requests to speak with operations manager
• Document guards that call out of shifts, no call/no shows
• Relaying work orders or other messages to deployed security guards and road supervisors
• Monitor and dispatch security staff to different locations as needed
• Adjust schedule as needed to accommodate emergencies, call outs, etc. for dispatch team and security guards Using telephones, two-way radios or text messages to contact guards or operations manager(s)
• Assists operations team to cover/fill in open posts
• Communicate with HR and operations department of any work-related incidents

Physical Requirements

1. Employee works in an office environment with extended computer use
2. While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance