Job Description

Overview

Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.

Job Skills / Requirements

Job Description

POSITION SUMMARY:
This position is under the direct supervision of an Operations Manager for shift assignment and is responsible for providing front desk operations support, controlled access to the property, and safeguarding persons and other assets.


DESCRIPTION OF DUTIES:
Examples of duties include, but not limited to:
Greet and acknowledge all residents and announce all visitors.
Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to front desk procedures.
Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
Through appearance, performance and service orientation, project a consistent image that complements the property.
Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
Ensure property rules and regulations are consistently enforced.
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
Adheres to all front desk protocols including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management and responding to emergency situations.
Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.

Education Requirements (Any)

High School Diploma or GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan