Job Description

Job Skills / Requirements

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
• Identify win-win opportunities to provide more products and services to customers
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
• Perform Enrollment Center Sustainment responsibilities on a daily basis
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
• Represent the company and the programs that are supported in a professional and customer oriented manner
• Support Customer Service Registration and Reservation activities as necessary
• Successfully complete time sensitive trainings and briefings as assigned.

• Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
• Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
• Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
• Integrity - Job requires ethics and honesty

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401K/403b Plan