Job Description

Overview

KR Contracting, Inc. (KRC) is a recognized leader in professional armed and unarmed security services, with a strong focus on Federal Protective Service operations. Headquartered in the Washington, D.C. Metro area, we bring over 30 years of experience in federal contracting, access control, security detail, and exceptional customer service.

Our professionalism, expertise, and innovative approach distinguish us in the industry. Join KRC as we continue to grow—expanding our services to local governments, additional federal agencies, and commercial clients. We are committed to becoming a world-class leader in all areas of protective services.

Job Skills / Requirements

The Program Manager serves as the senior leader accountable for the overall success of the contract portfolio. This role is responsible for ensuring that all contracts are executed in full compliance with the Statement of Work (SOW), government directives, company policies and procedures, applicable laws and regulations, and relevant Collective Bargaining Agreements (CBA). The Program Manager may also act as the primary liaison with the Contracting Officer and the Contracting Officer’s Representative (COR).

Responsibilities

Qualified candidates must be able to demonstrate adequate management and leadership experience in the following areas of responsibility.  

• Providing management oversight to a specific contract or contract portfolio in all aspects of security operations and administration.
• Ensuring compliance with all operational and administrative requirements in Statements of Work (SOW) with little to no supervision.
• Ensuring all company and client deliverables are completed correctly and on time. 
• Serving as the company representative regarding client relations, labor relations, and assisting with various aspects of employee relations (in conjunction the Human Resources Department).
• Actively supporting the company mission, vision, and values by demonstrating all corporate guiding principles, which include transparency, trust, results-oriented, accountability, and integrity.
• Using a variety of metrics and reporting tools to measure and document operational and financial key performance indicators and directs all required actions to ensure all performance metrics are acceptable and/or improving.
• Continually reinforce and encourage exemplary service delivery to the client and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention.
• Conduct all business with the highest of ethical and professional standards.
• Maintain confidentiality of all information and data.
• Keep records and prepare accurate and timely feedback/ reports as required.
• Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management.

Requirements

• Bachelor’s degree in business/public administration or related field, with preferred emphasis in security and/or operations management.
• Project Management Certifications (PMP, CPP, PSP, etc.).
• At least 7 years of progressively responsible experience successfully leading on-site teams providing physical security services direct to clients and/or stakeholders; including all aspects of security operations and administration.
• Competencies include being results driven, possessing the ability to manage conflict effectively, adaptability and agility.
• Must possess valid driver's license and be able to travel regionally, nationally, and overnight as needed.
• Graduated from a certified federal, state, local, or military law enforcement training academy (proof of certification required) or graduated from a Federal or State corrections academy, (exclusive of the District of Columbia, (DC), which included firearms training and qualification to carry firearms.

Knowledge, Skills, and Abilities
Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results.

The successful Program Manager demonstrates proficiency and/or increasing knowledge, skills, and abilities in a wide variety of leadership and management functions, including but not limited to:

• CBA Management
• SOW Management
• Contract Deliverables
• Performance Management
• Coaching and Counseling
• Quality Control
• OSHA Regulations/Reporting
• Contract and Regulatory Compliance
• Employee and Labor Relations
• Administrative Investigations
• Operational Metrics and Reporting
• Risk Management
• Conflict Management

KR Contracting, Inc. offers a competitive benefits package, governed by the applicable Collective Bargaining Agreement (CBA). Pre-employment screenings are required for this position.

KR Contracting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship or association with a protected veteran, or any other characteristic protected by law. For more information, please visit: [KR Contracting website].

If you have questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, experience difficulty using our online system and need an alternative method to apply, or require an accommodation during the r

Education Requirements (All)

Bachelor's Degree (Required)
GED (If applicable)
High School Diploma (Required)

Additional Information / Benefits

KR Contracting, Inc. offers a competitive benefits package, governed by the applicable Collective Bargaining Agreement (CBA). Pre-employment screenings are required for this position.

KR Contracting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship or association with a protected veteran, or any other characteristic protected by law. For more information, please visit: [KR Contracting website].

If you have questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, experience difficulty using our online system and need an alternative method to apply, or require an accommodation during the recruitment or employment process, please contact your local Human Resources representative. To find an office near you, please visit: [KR Contracting website].

KR Contracting, Inc. is the employer of record; however, the facilities we protect are owned by our clients. These clients retain the right to determine access to their sites. Employment is contingent upon meeting all client-specific and building clearance requirements.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement