Job Description

Overview

KR Contracting, Inc. (KRC) is a recognized leader in professional armed and unarmed security services, with a strong focus on Federal Protective Service operations. Headquartered in the Washington, D.C. Metro area, we bring over 30 years of experience in federal contracting, access control, security detail, and exceptional customer service.

Our professionalism, expertise, and innovative approach distinguish us in the industry. Join KRC as we continue to grow—expanding our services to local governments, additional federal agencies, and commercial clients. We are committed to becoming a world-class leader in all areas of protective services.

Job Skills / Requirements

KR Contracting, Inc. is seeking professional, reliable, and skilled Dispatchers to support mission-critical Control Center operations for the Department of Justice (DOJ). This role is essential to maintaining the integrity and efficiency of communications and security-related dispatch at DOJ facilities. Dispatchers will operate alarm monitoring systems, CCTV, radio, systems and telephones, and must be capable of managing emergency and routine situations with poise and accuracy.

Key Responsibilities

• Operate and monitor alarm consoles, CCTV systems, and radio and telephone systems in Control Centers.
• Receive, assess, and dispatch security response personnel to incidents within the required timeframes.
• Maintain communication logs and ensure accurate and timely documentation of all events.
• Follow detailed DOJ protocol in response to various alarms and emergency conditions (e.g., medical, fire, duress, intrusion, supervisory).
• Provide clear, concise, and professional communication at all times with staff, emergency responders, and DOJ personnel.
• Comply with established procedures for reporting arrests, misconduct, or security concerns.
• Uphold all DOJ confidentiality standards.
• Immediately report any access card loss and return it within three (3) business days upon reassignment or termination.

Minimum Qualifications

• U.S. Citizen, age 18 or older.
• High School diploma or equivalent.
• Fluent in English – reading, writing, and speaking.
• No criminal record; must immediately report any arrest or allegation of misconduct.

Required Training & Certifications

• Minimum 40-hour NENA (or equivalent) dispatcher training.
• Minimum 24 hours of specialized training in:
• • Control Center/Dispatch/IDS/PACS
  • Interpersonal and emergency communication procedures
  • Alarm monitoring, hold-up and duress protocol
  • AEGIS photo procedures, fire detection, and shelter-in-place response
• Prior experience in dispatch, CCTV, and control center operations strongly preferred

Behavioral & Performance Expectations

• Maintain professional conduct: no sleeping, unnecessary delays, or personal business while on duty.
• Follow all DOJ standards for appearance, grooming, uniform, and decorum.
• Remain courteous, tactful, and non-confrontational with staff, visitors, and the public.
• Abstain from disclosing sensitive information or posting job-related content on social media.
• Take breaks only in authorized areas; refrain from eating or smoking at the post.
• Avoid unprofessional behavior, including offensive language or disruptive conduct.

Appearance & Uniform Standards

• Must adhere to DOJ grooming standards, including conservative dress, limited jewelry, and clean-shaven or well-groomed facial hair.
• Will wear professional attire or approved vendor uniform (design submitted for COR approval).
• DOJ-issued access cards must be visible at all times inside DOJ buildings and secured when off duty.

At KR Contracting Inc., we pride ourselves on professionalism, operational excellence, and a commitment to protecting those we serve. If you thrive in mission-critical environments and meet the above qualifications, we encourage you to apply.

KR Contracting, Inc. offers a competitive benefits package, governed by the applicable Collective Bargaining Agreement (CBA). Pre-employment screenings are required for this position.

KR Contracting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship or association with a protected veteran, or any other characteristic protected by law. For more information, please visit: [KR Contracting website].

If you have questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, experience difficulty using our online system and need an alternative method to apply, or require an accommodation during the recruitment or employment process, please contact your local Human Resources representative. To find an office near you, please visit: [KR Contracting website].

KR Contracting, Inc. is the emplo

Education Requirements (All)

GED (If applicable)
High School Diploma (Required)

Additional Information / Benefits

KR Contracting, Inc. offers a competitive benefits package, governed by the applicable Collective Bargaining Agreement (CBA). Pre-employment screenings are required for this position.

KR Contracting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship or association with a protected veteran, or any other characteristic protected by law. For more information, please visit: [KR Contracting website].

If you have questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, experience difficulty using our online system and need an alternative method to apply, or require an accommodation during the recruitment or employment process, please contact your local Human Resources representative. To find an office near you, please visit: [KR Contracting website].

KR Contracting, Inc. is the employer of record; however, the facilities we protect are owned by our clients. These clients retain the right to determine access to their sites. Employment is contingent upon meeting all client-specific and building clearance requirements.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan