Job Description

Concierge (KBS-West)
San Francisco, CA, United States of America


Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.

Job Skills / Requirements

Concierges are the first impression of the community and are responsible for providing superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. Concierges bring positive energy to each conversation, resolve issues quickly and effectively, and makes everyone feel welcome and appreciated.


  • Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other Associates, guests, and current residents.
  • Handle deliveries by accepting and logging packages for residents.
  • Provide leasing support and assistance to the leasing team with future residents. Assisting with tasks related to the move-in and move-out process.
  • Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and aid in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
  • Ensure property rules and regulations are consistently enforced.
  • Report any resident or guest dissatisfaction.
  • Perform other duties as assigned

Minimum Qualifications

  • High School diploma or equivalent.
  • Hospitality training and/or experience (preferred).
  • Must have excellent customer service skills and be capable of performing duties in a professional manner.
  • Attention to detail and the ability to work on multiple projects simultaneously.
  • Must be able to work weekends and weekends (required).
  • Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations.
  • Ability to take initiative to identify and resolve problems.
  • Professional Appearance & Business Attire required



Education Requirements (Any)

High School Diploma or Equivalent
Associate Degree
Bachelor Degree

Additional Information / Benefits

If scheduled for a video interview, please ensure you login promptly and are dressed professionally for the position you are applying for. There should be proper lighting and no distractions during the scheduled video interview.

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days

This job reports to the General Manager

This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 10