Descripción del trabajo

Resumen

Managing your facility is no easy task; considering everything from cleanliness, periodic work, preventative maintenance, lighting solutions, Integrated Pest Management - the list is endless...  The team at Summit Facility Solutions have adopted a partnership approach to facilities management.  Our success is founded on the premise that success in managing your client space requires both the vendor (that's us!) and the customer to form a synergy and work together.  This means great communication, constant quality assurance & improvement and a dedicated team to get the job done.  We understand the day to day struggle with maintaining your facility; we go beyond the vendor/customer relationship and integrate ourselves into your space to learn the idiosyncrasies so we can design a custom approach to managing the growing needs of your space.  By joining as a staff member of the Summit team, you are acting as a solution based representative of our company.   We strive to be one of the best service delivery companies on the market and that starts with our employees.

Competencias Laborales / Requisitos

Job Overview

We are seeking a detail-oriented and proactive Quality Assurance Manager to oversee and maintain the highest standards of cleaning and facility services across our client sites. This role is responsible for ensuring service excellence, conducting inspections, supporting field teams, and maintaining strong client relationships.

The ideal candidate has experience in janitorial or facilities management, strong leadership skills, and a passion for delivering consistent, high-quality results.

Key Responsibilities

• Conduct routine and surprise inspections of client facilities to ensure quality standards are met
• Develop and implement quality control processes, checklists, and reporting systems
• Identify service deficiencies and work closely with operations teams to implement corrective actions
• Serve as a point of contact for client concerns related to service quality and ensure timely resolution
• Maintain detailed inspection reports and track performance metrics
• Ensure compliance with safety regulations, company policies, and client-specific requirements
• Assist with onboarding new accounts and setting quality expectations from day one
• Assist with overseeing deep cleanings and one off work orders for new/existing clients.
• Monitor supply usage and ensure proper cleaning procedures and products are being utilized

Qualifications

• 3+ years of experience in janitorial services, facilities management, or quality assurance
• Strong attention to detail and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple sites and priorities effectively
• Experience with inspections, audits, and performance tracking
• Proficiency in Microsoft Office (Excel, Word) and reporting tools
• Valid driver’s license and willingness to travel between locations

Preferred Qualities

• Experience managing teams in a service-based industry
• Knowledge of cleaning equipment, chemicals, and industry best practices
• Bilingual (English/Spanish) is a must.

Compensation & Benefits

• Competitive salary (based on experience)
• Health, dental, and vision benefits (if applicable)
• Paid time off and holidays
• Growth opportunities within a rapidly expanding company

What Success Looks Like

• High client retention and satisfaction scores.
• Strong quality assurance inspection results.
• Effective management and development of Area Managers.
• Consistent subcontractor performance and compliance.
• Successful execution of deep cleaning and specialty projects.
• Growth in periodic services and account revenue.
• Strong operational responsiveness and accountability.
• Safe, compliant, and professionally managed accounts.

Why Join Summit?

• Join a 5-Time INC. 5000 Fastest Growing Company.
• Be part of a rapidly growing national organization.
• Opportunity for career advancement and leadership growth.
• Competitive compensation and bonus structure.
• Dynamic and entrepreneurial culture.
• Ability to make a direct impact on company growth and client success.

If you are a hands-on operations leader who thrives in the field, enjoys building relationships, developing teams, and delivering exceptional service, we encourage you to apply.

Requisitos de Educación (Todo)

Bachelors

Información Adicional / Beneficios

Beneficios: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays