Job Description

ServiceMaster Facilities Maintenance, an independently operated franchisee of ServiceMaster Clean©, was founded in 2005 by a group of partners with over 25 years’ experience in the facilities maintenance industry. Originally servicing the Greater Memphis area market, our operations now extend to providing service in more than 10 states. 
 
We are a business committed to providing our clients with the cleaning that they expect and the customer service that they deserve. This commitment has made us one of the fastest-growing businesses in the Mid-South, receiving numerous awards for growth and service excellence. 
 
ServiceMaster Facilities Maintenance provides janitorial and commercial project cleaning solutions to more than 30 million square feet of space. Our customer facilities include high-end office space, industrial manufacturing products, and package distribution, warehouses, public schools, healthcare clinics, retail locations, and event venue locations including convention centers, stadiums, and fairgrounds. 
 
We offer our customers a full range of services that can be customized to fit any schedule or service need.

POSITION SUMMARY: To provide personnel support through all aspects of Human Resources, and to provide administrative support as needed by performing the following duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Review applicants to evaluate if they meet the position requirements. Assist in interviewing and selecting new employees 
Maintain all pertinent applicant and interview data in the Paylocity System
Assist in performing reference and background checks for potential employees
Assist in preparing and conducting new employee orientation
Coordinate and attend job fairs to aid in recruiting
Oversees all personnel interactions with outside services
Track longevity increases, vacation time, sick time, payroll deductions, status changes, and employee evaluations, and keep management informed
Correspond with third-party administrator to resolve unemployment claims 
Perform routine administrative functions including word processing correspondence, memos, and reports
Maintain personnel files in an organized and accessible manner to include updating information along with filing correspondence and other related information in a timely manner
Operate standard office equipment to include, but not limited to:
Multi-line telephone
Postage machine/scale 
Computer
Multi-function device (for printing, faxing, and scanning)
Calculator 
Performs other related duties as assigned. 

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Problem-solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. 
Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events. 
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. 
Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. 

EDUCATION / EXPERIENCE: High School Diploma or Equivalent. Must be knowledgeable of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills. 

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.