Job Description

Overview

Alliance Security, a premier security provider to Class A commercial facilities located in the Tri-State area is committed to being the best!

One Company. One Vision. A World of Building Services

Alliance Security, an Alliance Building Services company, is committed to providing the highest levels of customer service.  We are seeking an experienced Operations Specialist to assist in providing exceptional service to our employees and clients. As an Operations Specialist you will be the primary point of contact for all shift communication and handle all incoming calls from clients and security personnel. Additionally, you will be responsible for directing and coordinating the schedules and assignments of our security personnel.

Job Skills / Requirements

Responsibilities:

• Ensures that an adequate on-call/Contingency security force is available to cover vacancies within the assigned portfolio
• Oversees the scheduling of Fusion Center, Security Officers, and supervisors at client sites; monitors the scheduling process to optimize operating results and minimize avoidable overtime
• Maintains site coverage at all times; tracks requests for time off to ensure site coverage; responds to emergency situations, call-outs, and absences;
• Audits Schedules to ensure accuracy in billing/invoice descriptions. Runs reports including extra coverage and overtime reports;
• Carry out Administrative functions. Ensures that accurate timekeeping, payroll, and billing data are posted in WinTeam system; verifies billing and payroll reports and corrects discrepancies; interfaces with mission assurance and payroll department to make corrections.
• Maintains current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion list; maintains records of qualifications, certifications, and training; coordinates on-site training requirements with site supervisor;
• Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing, and payroll inquiries
• May supervise security personnel and perform duties on behalf of management as delegated
• Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules;
• Recommends removal of Officers from posts based on client complaints, attendance problems, or other performance issues; advises management of any staffing problems

Qualifications:

• Able to handle highly confidential information
• Ability to prioritize tasks
• Ability to understand and maintain an expert working knowledge of payroll-related procedures, rules, and systems; and union contracts and labor laws as they pertain to payroll functions;
• Experience with payroll and timekeeping processes and software. 
• Knowledge of and experience with Winteam software (HIGHLY Perferred)
• Self-motivated and able to work well within a fast-paced environment
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner 
• Must have full knowledge of how to use a computer (Entry level of computer experience will not be considered)
• Excellent verbal and written communication skills. Must be able to address questions and concerns in an informative and professional manner. Must be able to compose professional emails and notes
• Excellent organization and time management skills
• High level of proficiency with Microsoft Word, Excel, Outlook; and data entry and analysis;
• Strong analytical and problem-solving abilities;
• Strong interpersonal skills. Ability to be flexible and responsive to employees and other departments members

Education Requirements (Any)

High School Diploma or GED
Associates Degree

Additional Information / Benefits

The schedule for this position is as follows:

Thursday - Monday 1400x2230 (2PM - 10:30PM)

Pay Rate: $22.00 to $24.00 per hour (based on experience)

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan