Job Description

Overview

Quality Building Services (QBS) is a client-responsive firm dedicated to providing premium cleaning, maintenance, restoration, security and specialty services throughout the New York Metropolitan area. Each day, QBS ensures over 30 million square feet of Class A Manhattan office space are maintained to exceptional standards. Security services are offered through our sister company, Quality Protection Services.

Job Skills / Requirements

At designated properties, the Account Manager is the primary contact with the customer and responsible for maintaining QBS’s client relationship. The Account Manager must ensure that service is delivered in a manner that meets QBS’s standards, the expectations of our clients as well as the terms of our contracts.

General Duties/Requirements

The primary function of the Account Manager is to service existing clients. It is essential that the Account Manager ensure that the client is receiving the required level of services, maintain/grow the client relationship and identify/implement opportunities to improve client satisfaction.

Duties include but not limited to:

• Develop and retain relationships with our customers and provide unique and memorable customer experiences.
• Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
• Actively listen to and engage customers , using appropriate selling skills to match the customer's needs, and ensure their decisions build long-term relationships.
• Motivate self to stay accountable to individual sales and service goals, as determined by management.
• Maintain strong relationships with existing customers, as well as prospect for new customers.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
• Maintain consistent follow up with leads, nurturing them until the time is right

Job Requirements

• 3-5 years’ prior experience recruiting in a fast-paced, high-volume environment preferred.
• Energetic, with the ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Able to work independently and be self-directed, but also take direction from all levels of managers.
• Proven experience in a similar role
• Ability to manage multiple tasks in a fast-paced environment.
• Proven ability to drive results.
• Excellent organizational skills.
• Commercial awareness and strong business acumen.
• Enhanced communication skills.
• Strategic vision in order to develop the business and high level of personal performance.
• Highly enthusiastic and analytical
• Prior experience working in a facilities/security services industry preferred

Availability

QBS maintains operations 24/7/365 and is an “essential business” in the New York area. We work during normal times as well as when other businesses may be closed down. The position requires flexibility and an ability to work whatever schedule and hours are deemed necessary to efficiently accomplish the work and service our clients, which may include working extended hours, weekends, holidays, and/or during emergency situations, such as natural disasters (storms, including but not limited to rain, wind, snow and ice, floods, power outages, fires, earthquakes, etc.), public health emergencies such as the COVID-19 pandemic, government-declared states of emergency, labor strikes, and force majeure events. Accessibility to answer questions by email or phone during off hours in accordance with QBS’ policies is expected. The ability to work this schedule is an essential function of the job.

Quality Building/Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law.

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Stock Options, Stock Awards, Pension/Retirement, Educational Assistance, Special Incentive Plans