Descripción del trabajo
Facilities Supervisor
(2001 - East Region)
Knoxville, TN, United States of America
Resumen
Prestige Maintenance USA provides scalable janitorial and facilities maintenance services using environmentally sustainable solutions. We’re based in Plano, Texas — just north of Dallas — and have more than 3,000 employees nationwide. We customize janitorial and facilities-maintenance programs for clients in many industries, including distribution, fitness, grocery, retail, and transportation.
We are proud to be a woman-owned business led by Rachel Sanchez, CEO, and Jason Dinverno, CXO, whose parents, Marie and Alex Dinverno, established the company in 1976. As a women’s business enterprise, certified by WBENC, we look to partner with suppliers, clients, and team members who share our values. Not only are we a diverse supplier, but we also have our own supplier diversity program where we actively engage in partnership with other diverse suppliers.
The solutions we provide are scalable — flexible enough to meet the needs of any size enterprise, from Fortune 500 and mid-market clients to small businesses.
As the facilities maintenance and janitorial industry changes, independently owned companies like PMUSA are becoming less common. This allows us to focus on what’s right for our customers, not for shareholders.
Our nimbleness enables us to deliver a greater depth of service and responsiveness as well as a large pool of talent, without the hassles often associated with the largest of companies. Yet our large employee base, history, and national footprint mean we have the resources to serve clients of all sizes, from national, multi-site retail chains to smaller, independently-owned businesses.
Competencias Laborales / Requisitos
JOB PURPOSE
The Regional Manager is responsible for managing all accounts and managers within the assigned Region while demonstrating accountability and control over the appropriated regional revenue budget for the daily operations of assigned region(s). Position has operational and financial responsibility for results in terms of meeting annual revenue allocations and revenue growth projections through effective financial, people and resources development. Position is responsible for ensuring each assigned manager meets the goals and objectives of the customer’s location, as determined by customer's contractual requirements by managing all aspects of hiring, employee training and development, retention and performance management; and developing long-term, high quality client relationships through collaboration and negotiation at the customer district level and above.
EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE
- Responds to customer requests and work orders promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth and improvement
- Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned staff workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
- Ensures that the operational field staff adheres to company policy and procedures
- Responsible for monitoring, controlling and achieving financial targets
- Manage multiple sites and visits regularly
- Schedules & completes required quality control walks and reinforces the practice of safe work habits
- Work closely with Sales Team, participate in walk-thru and presentations.
- Manage and decrease direct labor costs annually.
- Manage and decrease direct cost at all accounts.
- Coordinate and lead labor calls with direct reports multiple times per week.
- Manage and decrease direct labor overtime hours.
- Coordinates and oversees training programs including but not limited to new employee job-specific work orientation of functions/systems and safety handling practices and procedures to improve operational efficiency and employee development that will support client expectations
- Communicate proactively with upper management on important issues.
- Responsible for hiring and terminating staff employees, performs quarterly conversation and annual evaluations with reporting managers and perform counseling sessions utilizing Code of Conduct
- Ensure all Team Members are trained and understand how they fit in the company. Core Values, Knowledge, Skills & Abilities
- Approves assigned staff workforce’s time off requests and overtime as a percentage to revenue
- Manages, controls and maintains accurate material, supplies and equipment inventory levels, complete inventory transfer forms and submits to main office, orders inventory to coincide with inventory schedule, oversees delivery of inventory to job locations, and submits supplies and parts requests to purchasing department
- Schedules maintenance requests with the purchasing department, oversees completion of repairs including documentation, verifies equipment is at proper location, and utilized properly
- Reviews daily timekeeping records for accuracy
- Ensures all new hire documentation is submitted within the required established guidelines
- Investigates all incidents/accidents involving damages, theft or employee and customer injuries; submits incident/accident report and all other pertinent documentation in a timely manner to the main office
EDUCATION AND CERTIFICATIONS
Business Administration degree or equivalent with focus on management, customer service, or operations plus 3-5 years demonstrated competency in industry-appropriate leadership position with direct management experience
ADDITIONAL SKILLS: REQUIRED AND PREFERRED
ReQUIRED SKILLS:
- Knowledge of janitorial industry
- Scheduling, HR standards, safety requirements, payroll, customer service, facility maintenance services and what is needed to perform them.
- 2+ years' experience using Microsoft Office - Word, Excel, PowerPoint and Outlook on a daily basis
- Proficient written and verbal communication skills
- P&L statement experience along with labor and supply budgeting
- Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.
- Proven understanding and knowledge of wage, hour, and labor laws – ability to demonstrate
- Ability to maintain confidential information
PREFERRED SKILLS:
- Proven knowledge of proper handling of hazardous materials and OSHA guidelines
- Ability to read, speak, and write in Spanish
ESSENTIAL FUNCTIONS:
- Able to read and communicate in English
- Able to drive between customer locations. Some local area travel using personal vehicle. Approximately 100% of the time and will vary during the month and week. Ability to travel domestically 50% of the time, using public air or rail at the discretion of the company, particularly to meet with customers and colleagues.
- Work hours that vary, sometimes across multiple shifts, as well as 40+ hours per week
- Regular, consistent and predictable attendance
- Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials up to 50 pounds
- Ability to operate small power tools
- Able to stand and walk for extended periods of time to include climbing/descending stairwells and ladders
- Can work independently and in stressful environments
- May have responsibility to enter customer facilities that require background screening.
PERFORMANCE FACTORS:
Communication
Relationships
Motivating and Coaching,
Employ
Información Adicional / Beneficios
Este es un Full-Time Posición Primer Turno, Fines de Semana, Must be Flexable .