Job Description

FIrst Coast Security is a leading provider of security for a wide variety of companies. People from all experience levels are encouraged to apply!

With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer’s best interests — whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.

FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey today!

·         Manage, update and correct any and all scheduling concerns with qualified, properly credentialed candidates

·         Extract metrics and observe improvements by looking over and analyzing scheduling, open post, and overtime related data

·         Draft reports and prepare presentations on status of physical security scheduling and manning needs or developing concerns

·         Create and maintain master schedules within WinTeam and update working schedules as required and/or needed

·         Assisting with call out notifications and coverage of the open posts to meet contract hours

·         Update and track paid time off requests, updating schedules as needed and processing request with payroll for proper pay out

·         Oversee use of client systems to create required client accesses and badging to new FCS employees

·         Running and verifying reports for accurate payroll and schedule reporting weekly (Schedule Activity Report) 

·         Attentively listen and forward any employee concerns to the appropriate departments for resolution in a prompt and efficient manner

·         Assist with resolution of customer escalations and ticketing concerns. Collecting all data and information associated with escalation and reporting all to FCS management and Client teams

·         Update and/or report any and all financial or invoice related data for proper invoice reporting

 Experience: 1+ year in a physical security or equivalent environment

1+ Years of demonstrated leadership skills

Internal Candidates- Participated in an Integrated Project Team or served as a part of team to complete general project 

 

Microsoft Office Suite

Word

Excel

PowerPoint

WinTeam- Preferred but not required

WORK ENVIRONMENT: Normal Office Setting

 

·         Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management

·         Occasionally walk around office to printers, copy and fax machines, and file room 

·         Ability to sit while working at the computer

·         Ability to reach forward to answer the telephone and to use the computer

·         Ability to power grip the telephone, finger press to operate the computer keyboard, calculator, and telephone keypad, and pulp pinch to handle papers

·         Possess speaking skills and hearing ability to interact with customers on the telephone

 

This job description is not a contract and does not affect the at-will nature of your employment relationship with First Coast Security.  Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment.  First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.

 

The Operational Support Specialist supports the operational team with scheduling, proper billing, coding and billing. They are the first point of contact for scheduling needs. 

This position may work several different schedules and be located in any market.