Job Description
Unarmed Security / ASOC
Altoona, IA, United States of America
Overview
Start your career as a Unarmed Security Officer with First Coast Security Services! We are a leading provider of security for a wide variety of companies. People from all experience levels are encouraged to apply!
With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer’s best interests — whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.
FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey as an Unarmed Security Officer today!
Job Skills / Requirements
The ASOC is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees.
This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The Control Room Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.
The ASOC supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Responsibilities include but are not limited to:
• Answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
• Maintains various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence.
• Escalate (without delay) complaints and unusual/critical event information to the Supervisor.
• Accurately maintains control of all equipment and keys. Accurately logs all equipment and keys signed out and returned by Security or other parties.
• Informs (without delay) the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
• Answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
Education Requirements (Any)
High School Diploma or GED
Additional Information / Benefits
Skills and Qualifications
- Extraordinary knowledge of security protocols
- Ability to work on a team or independently
- Excellent radio communication
- Attention to detail
- Ability to react appropriately in stressful situations
- Maintain a neat and professional appearance and provide excellent customer service as needed
- Ability to remain flexible and adapt well
- Ability to write routine correspondence, including logs and reports
- Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse culture.
Job Benefits and Perks:
-Complementary meals when on site cafeteria is open
-Daily Stocked Complimentary Snack and Beverage Stations
-Acruing PTO
-Savings Fund Plans and Programs
-Health, Vision, and Dental Insurance
-Holiday Pay
-Provided CPR Certification Training
-Many growth and promotional opportunities
-Guaranteed and above average pay
-Employee Financial and Health Assistance Programs
-Incentive and Recognition Program
-High Class Training Programs
WORK ENVIRONMENT:
-An encouraging, inclusive, and empowering work environment.
-Our team is development focused and will prioritize in providing opportunities to improve skill development, innovation, and will always encourage career advancement.
-Highly respectful, goal oriented, uplifting, and supportive. We value the importance of providing an inclusive and collaborative culture.
-May be required to work overtime at times.
-Work in various environments including adverse outdoor conditions such as cold, rain or heat
Depending upon assignment may be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
May be exposed to or required to handle sensitive and confidential information.
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 1