Job Description
Account Manager
Perrysburg, OH, United States of America
Overview
Unlimited vacation, a company car, health care, and profit-sharing - If this sounds good to you, come join our team!
Our clients rely on us to keep their spaces clean, safe, and secure. We’re looking for a friendly and professional team member to join Populist Cleaning Co as an Account Manager. The Account Manager acts as the Company representative in all aspects of the business, creating, maintaining, and nurturing relationships throughout the job sites, both with customers and with staff.
By consistently ensuring clarity, adherence, and alignment to the company’s Core Values, processes, operating systems, you’ll hold the Job Site teams accountable, helping to remove obstacles and barriers and ensuring the team is healthy, functional, and cohesive.
In addition to the full use of a company vehicle, this position also offers health insurance, a company retirement plan, professional development, and career opportunities. You’ll also be able to participate in the company’s profit-sharing plan!
Job Skills / Requirements
Our ideal Account Manager is:
- Humble, Hungry, Smart (Balanced and Tech-savvy)
- Collaborative: You’re a unifier who’s not afraid to roll up your sleeves and get your hands dirty to drive team camaraderie and get the job done.
- Diplomatic: You recognize when to get involved and when to delegate. You know your
- Accountable: You are willing to make tough decisions and hold others accountable according to our standards and expectations. You possess the capacity to create the structures needed to bring calmness to the storm.
- Self-reliant: You demonstrate a high level of individual responsibility and self-reliance. You take ownership of your choices and actions, are willing to carry your weight, and follow through on promises.
- Innovative: You’re a strong change manager and creative problem solver. You’re good at embracing new ways and ideas and building teams around you. You see the big picture – all the moving pieces and how they fit together – and seek to lead the Area where it needs to go.
- A Mentor. You meet people where they are and encourage them to actively participate in their own growth and development. You are skilled at considering personalities and circumstances while keeping emotions aside.
Additional Information / Benefits
Desired Outcomes /Accountabilities
- Lead, Manage, and hold Accountable (LMA) all Direct Reports
- Optimize and oversee operations to ensure efficiency.
- Deal with problems by providing creative and practical solutions.
- Evaluate performance using key metrics and address issues to improve it.
- Train, develop, and mentor your staff continuously to drive employee engagement.
- Analyze job site budgets and optimize profitability through cost-effective methods. Investigate potential business opportunities (carpet cleaning, floor finishing, paper supplies, etc.) within the assigned job sites and relay details to the appropriate division in the company.
- Lead and motivate your team to provide the best customer service.
- Evaluate the performance of your staff quarterly.
- Acknowledge customer queries in a timely and effective manner.
Compensation and Benefits
- Salary will be commensurate with experience.
- Unlimited vacation time (the Account Manager is responsible for arranging coverage at all sites).
- Health, vision, and dental insurance are available after 90 days of employment, subject to company rules.
- Company vehicle, cell phone, and laptop are provided.
- Mandatory training sessions and meetings are paid.
- Company 401K with match after one year of employment subject to company rules.
- Commission and profit-sharing opportunities.
Location & Travel
This position is based in Perrysburg, Ohio.
The Account Manager spends time in the office and at various job sites throughout the week, with a flexible schedule. This isn’t your regular 9-5 office job; you’ll be visiting customer locations, checking in with cleaning professionals, and meeting with team members, which requires some work outside of typical “business hours.”
This job reports to the Branch Manager
This is a Full-Time position 2nd Shift.
Number of Openings for this position: 1