Job Description

Overview

Job Skills / Requirements

DEAR APPLICANT, PLEASE READ THE JOB DESCRIPTION BELOW CAREFULLY AND IN ITS ENTIRETY PRIOR TO SUBMITTING YOUR APPLICATION. YOU WILL BE ASKED QUESTIONS BASED ON THIS JOB DESCRIPTION DURING YOUR INTERVIEW.

REGION: Lansing, MI 

TITLE: Central Control Operator

SCOPE:  Control Center Operators are responsible for protecting the State of Michigan’s buildings, grounds, assets, employees, and visitors against criminal activity, accidents, fires, and natural disasters, as well as providing outstanding customer service. Observe and Report. The primary aim of the part-time position in the control center is to train a highly professional individual and give the control center staff greater scheduling flexibility to accomodate the team. The part-time control center operator will be offered additional hours outside the control center based on their availability, however a high degree of scheduling flexibility is required for this very crucial role.

A successful control center operator will:
- Be computer literate and able to use standard office software.
- Dress professionally and have excellent personal hygiene and grooming standards.
- Have excellent customer service and phone skills.
- Be capable of remaining calm in emergencies and able to de-escalate situations.
- Be commited to working with the team and studying and applying all post guidelines and job duties with a high level of accuracy.
- Be able to pay meticulous attention to detail.

PAY RATE: Qualified applicants for the Control Center Operator position can expect to make $19.60/hr while working in the Central Control Room.

SCHEDULE:

Control Center Operators are expected to be available for call ins 24/7, however primary hours will be overnights and afternoons including weekends and holidays.

ABOUT THE JOB:

• Always
  • Report on time, in uniform, for scheduled shifts.
  • Provide excellent customer service.
  • Look for suspicious persons, packages and activities.
  • Document activity and duties.
  • Follow and enforce site specific post guidelines.
• Specific Duties (Based on Post Guidelines)
  • Guard Posts – Static post at access points, doorways, building lobbies, reception areas, etc. Check for employee and vendor identifications.  Ensure unauthorized persons do not enter restricted areas.
  • Foot Patrols – Walk interior and exterior of the site to check that entrances, doors, windows, and vents are locked and secure against break-ins. Document security, safety, and maintenance issues.
  • Remote Monitor – Monitor surroundings on closed-circuit television, allow/deny site access with remote access control.
  • Vehicle Patrols – Some sites require driving a vehicle to patrol sections of that site.
  • Reports – Computer or paper-based documentation of shift activity, incidents, patrols, or other site-specific reports.
  • Communication – De-escalate situations while effectively communicating rules and policies.
  • Response – May provide first aid or other medical treatment in emergency situations. Facilitate for First Responders, crime/fire/medical, with emergency situations that may occur on site.
  • Other – Duties that may be client or site unique.

QUALIFICATIONS:

• Must be at least 18 years of age or older.
• Must have either a high school diploma or GED equivalent.
• Must be of good moral character and have the ability to pass a criminal background check including any sealed or juvenille records, with no felony convictions, and no misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, illegal substances, multiple alcohol related offenses, or crimes of moral turpitude, is required.
• Must be able to successfully pass a drug test at the time of hire and annually thereafter.
• Must present a friendly, positive, professional image, adhering to our Appearance and Grooming policy.
• Must possess excellent verbal, written and interpersonal communication skills.
• Must be able to read and write in the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports. 
• Intermediate computer skills required – Comfortable with Microsoft Office, Email, Internet, and able to learn new software.
• Must have reliable transportation
• Driving Qualifications - Must have a clean driving record with less than 3 moving violations in the last 3 years, less than 2 at-fault accidents in the last 3 years, and no other major violations in the last 3 years.
• Ability to work independently with little or no supervision.
• Physical Requirements:
• Must be physically and mentally sound
• Must be able to use hands and fingers to handle or feel objects, tools, or controls
• Must be able to reach with hands and arms, and to hold objects
• Must be able to sit, stand, or walk for 8-12 hour shifts, including walking long distances, and possibly up and down stairs
• Must be readily able to respond to emergency situations
• Must be able to work in or outdoors during all seasons
• Must be able to hear conversations (in person or via 2-way radio) in noisy environments.
• Must be able to occasionally lift up to 50 pounds.

Current employees on active disciplinary probation will not be considered for this role.

Education Requirements (Any)

High School Diploma or GED
College Degree

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days