Job Description

Looking to Hire an Experienced Field Account Manager who must be able to work under pressure in a very fast paced environment. Ability to multi task while offering professionalism. Ability to conduct random site inspections, on-site training and retraining of security officers in assigned shelters. Excellent Phone Etiquette and proficiency in the use of computer is mandatory. Sound knowledge of WINTEAM software, security management, and extensive experience in Supervision. Retired law enforcement is the preferred candidate. Ideal candidate must have a minimum of 5 years of experience in a security supervisory role or law enforcement background. Must be able to drive with a good driving record shown on driving abstract. Must have work hours flexibility.

1.     Identify opportunities to upsell or cross-sell additional security services to existing clients
2.     Develop account growth strategies to meet or exceed revenue targets

3.     Prepare and present proposals and quotations to clients for new services

4.     Collaborate with internal teams to ensure the successful execution of security services

5.     Monitor service quality and ensure that client expectations are met or exceeded

6.     Address and resolve any service-related issues or concerns, including call outs, vacant post, training of officers on site and responding to emergencies.

7.     Manage client contracts and agreements, including renewals and modifications

8.     Ensure contract compliance and deliverables are met on time and within budget

9.     Provide security consulting and advisory services to clients, including risk assessments and security improvement recommendations

10.   Stay updated on industry trends and best practices to offer informed advice

11.   Offer training and guidance to clients on the use of security systems and services

12.   Prepare regular reports on account performance, revenue forecasts, and client satisfaction

13.   Analyze data and metrics to identify trends and areas for improvement

14.   Collaborate with sales teams to identify and pursue new business opportunities
15. Maintain adequate staffing levels for all sites managed