Job Description

Job Skills / Requirements

Dispatcher Responsibilities

• Conduct Roll Call: Confirm all scheduled personnel are present and ready at the start of each shift.
• Manage Communications: Handle all incoming calls professionally, providing assistance or routing as needed.
• Dispatch Security Personnel: Assign officers and field supervisors to locations as required, including during incidents and emergencies.
• Coordinate Incident Response: Guide officers during on-site incidents and deploy supervisors when necessary.
• Winteam : Experience with Winteam or similar security related HRIS systems is greatly preferred.
• Ensure Post Coverage: Monitor all sites to ensure continuous coverage and respond to urgent coverage requests promptly.
• Track Attendance: Verify clock-ins, meal breaks, and clock-outs to ensure accurate guard attendance.
• Verify Hours: Reconcile billable and payable hours during roll call to avoid payroll or billing discrepancies.
• Enforce Policies: Document and issue violations for non-compliance with company policies.
• Support Company Operations: Act as the shift’s central point of information and communication.
• Provide Excellent Customer Service: Deliver courteous, solution-focused support to clients and callers.
• MUST have 1 year Dispatching Experience, or directly related exp.
• Must be Bilingual - English and Spanish
• Other Duties as assigned and as needed.

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A&H is committed to fostering a diverse, equitable, and inclusive workplace where everyone is respected and valued. In line with New York State and federal EEO laws, we prohibit discrimination based on race, gender, religion, age, disability, sexual orientation, and other protected characteristics. We strive to reflect the communities we serve and welcome a variety of perspectives. Through inclusive hiring and ongoing education, we promote a culture of belonging and accountability.

Certification Requirements (All)

NYS Security Guard License

Additional Information / Benefits

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays