Job Description

Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that “Everything and Everyone Matters”, Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.
 
 Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow. 

Are you a fun-loving and positive person who likes to help people? Guardteck Security is a sought-after provider for residential security services, offering comprehensive solutions to ensure the safety and security of high-rise buildings and residential communities. 

We are looking for Guest Service Representative in Victoria! Representatives will be required to work outdoors and run outdoor seasonal events. 

If you have exceptional customer service experience and are looking for an opportunity to advance your career, feel free to apply!

Wage: $ 19.50 an hour 

What we are looking for:

·       Two years of customer service experience. 

·       Top- notch customer service skill set. 

·       Professional and positive approach mindset. 

·       Strong understanding of the city Victoria. 

·       Proficient in English language (verbal and written) 

·       Flexible working outside in all weather conditions 

·       Experience with Microsoft Office and Outlook.

 

Responsibilities/Duties include: 

·       Welcome and greet guests at Guest Service Center. 

·       Proactively engage with guests to provide memorable customer interviews. 

·       Maintain knowledge of the Center’s upcoming events and store locations.

·       Promoting store merchandise with exceptional customer service.

·       Maintain effective communication with Center’s retailers 

·       Ability to deal with guest complaints and provide effective solutions 

·       Promptly answering in person, live web chat, text and phone inquiries 

·       Act as a liaison between the client and other departments 

·       Assist the client with the promotional events and seasonal campaigns. 

·       Ability to coordinate with other departments for guests needs. 

·       Create an exceptional experience for the Center. 

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