Job Description

Overview

Job Skills / Requirements

• Develop efficient processes and procedures to ensure high quality customer service. This includes making recommendations for improving the effectiveness of existing policies and procedures.
• Provide administrative support including the transmission of information, setting up new accounts, ending old accounts, client concerns/complaints/commendations and other correspondence.
• Ensure the delivery of high-quality customer service through weekly/monthly contact with the clients and employees.
• Evaluate service quality and initiate corrective and preventative action as necessary.
• Develop and direct the implementation of best-demonstrated industry and company practices.
• Monitor progress against short- and long-term business objectives.
• Evaluate industry and business trends for potential impact and growth opportunities.
• Ensure that each staff member is treated with dignity and respect.
• Plan, assign and delegate work to supervisors.
• Assist Sales in providing potential prospects.
• Be involved in RFPs, tenders, competitive bids, quotes, and estimates.
• Maintain a positive, professional environment in full compliance with applicable laws & regulations.
• Ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Authorize appropriate expenditures including equipment, supplies, uniform and vehicles with Manager of Accounts
• Implement and provide input to company initiatives.
• Effectively resolve human resources and administrative issues
• Execution of client contract obligations, including security program development and program execution
• Ensure Kandor’s core values are explained to each employee, understood by each employee and embodied by each employee
• Maintain a friendly, professional and close working relationship with co-workers, executives, management through co-operative and effective communication
• Enforce company Policies and Procedures
• Encompass Kandor Management’s Core Values
• Enforce and comply with all Occupational Health & Safety regulations as they apply to employees, as per the Act and the Ministry of Labour

• Proven experience as an Operations subject matter expert, with at least 7 years demonstrated relevant experience.
• Undergraduate degree in a business discipline or a combination of education and experience.
• Ability to work independently and as a team player.
• Strong ability to build trust-based relationships with internal and external stakeholders.
• Proven ability to influence and build people. Expert coaching and mentoring skills.
• Honesty, discipline, and commitment.
• Excellent written and verbal communication skills.
• Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
• In-depth understanding of entire MS Office suite.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• A valid class 5 driver’s license with good driving abstract (no major offences)