Job Description

Overview

Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that “Everything and Everyone Matters”, Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.

Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

Job Skills / Requirements

• Develop efficient processes and procedures to ensure high quality customer service. This includes making recommendations for improving the effectiveness of existing policies and procedures.
• Provide administrative support including the transmission of information, setting up new accounts, ending old accounts, client concerns/complaints/commendations and other correspondence.
• Ensure the delivery of high-quality customer service through weekly/monthly contact with the clients and employees.
• Evaluate service quality and initiate corrective and preventative action as necessary.
• Develop and direct the implementation of best-demonstrated industry and company practices.
• Monitor progress against short- and long-term business objectives.
• Evaluate industry and business trends for potential impact and growth opportunities.
• Ensure that each staff member is treated with dignity and respect.
• Plan, assign and delegate work to supervisors.
• Assist Sales in providing potential prospects.
• Be involved in RFPs, tenders, competitive bids, quotes, and estimates.
• Maintain a positive, professional environment in full compliance with applicable laws & regulations.
• Ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Authorize appropriate expenditures including equipment, supplies, uniform and vehicles with Manager of Accounts
• Implement and provide input to company initiatives.
• Effectively resolve human resources and administrative issues
• Execution of client contract obligations, including security program development and program execution
• Ensure Kandor’s core values are explained to each employee, understood by each employee and embodied by each employee
• Maintain a friendly, professional and close working relationship with co-workers, executives, management through co-operative and effective communication
• Enforce company Policies and Procedures
• Encompass Kandor Management’s Core Values
• Enforce and comply with all Occupational Health & Safety regulations as they apply to employees, as per the Act and the Ministry of Labour

• Proven experience as an Operations subject matter expert, with at least 7 years demonstrated relevant experience.
• Undergraduate degree in a business discipline or a combination of education and experience.
• Ability to work independently and as a team player.
• Strong ability to build trust-based relationships with internal and external stakeholders.
• Proven ability to influence and build people. Expert coaching and mentoring skills.
• Honesty, discipline, and commitment.
• Excellent written and verbal communication skills.
• Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
• In-depth understanding of entire MS Office suite.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• A valid class 5 driver’s license with good driving abstract (no major offences)