Job Description

Overview

Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that “Everything and Everyone Matters”, Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.

Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

Job Skills / Requirements

Guardteck Security is a large security services company operating throughout Canada. We believe delivering service that exceeds every expectation starts by employing the very best people. We train them well, treat them well and it’s reflected in their attitude and performance. We enjoy our work, and it shows in everything we do.

Our core belief is that security services are a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

Enjoy access to training and work opportunities in the many sectors of Guardteck services as well as employee perks that show our employees that we value their service and are continually looking for new ways to improve your experience with the company.

We are currently seeking an Operations Manager to join our Guardteck team in Toronto Ontario.

The Operations Manager is responsible for overseeing and ensuring the consistent and effective operation of branch activities in accordance with corporate policies and standards. This role manages the Operations Support Team, including scheduling, onboarding, training, and quality control across service locations. Key responsibilities include compliance auditing, mobile patrol and fleet management, OH&S oversight, office and equipment management, and providing operational support to regional supervisors. The ideal candidate is a proactive leader with strong communication skills, attention to detail, enthusiasm and the ability to manage multiple priorities in a fast-paced environment. 

General Duties and Responsibilities:

• Lead and manage the Operations Support Team, including coordination with the Mobile Division.
• Oversee scheduling for short-notice absences, special assignments, and new hire orientations, while maintaining accurate tracking records.
• Ensure efficient onboarding of new employees.
• Conduct comprehensive quality control through audits, inspections, and compliance checks using internal systems like WinTeam and LMS.
• Monitor field performance through GPS reports and supervisor feedback, ensuring adherence to corporate standards.
•  Serve as the OH&S point of contact by preparing and updating hazard assessments, training supervisors, and ensuring compliance with Ontario’s Occupational Health and Safety Code and Kandor’s safety program. 
• Ensure regular site audits, inspections of equipment and uniforms, and submit monthly quality control reports.

Knowledge, Skills, and Abilities:

• Ability to work independently and as a team player
• Ability to prioritize tasks and assignments
• Honesty, discipline, and commitment
• Excellent written and verbal communication skills
• Outstanding problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships
• Able to always maintain confidentiality and discretion
• Proven people-influencing and leadership ability
• Experience working within tight deadlines with multiple priorities
• Ability to flex emotional intelligence to create buy-in
• Continuously pursuing a self-directed learning philosophy, always staying on the cutting edge of best practices
• Adept at creating an engaging service environment
• Moderate computer skills (Excel, Word, WinTeam)

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days