Job Description

Overview

Job Skills / Requirements

INDOPRICHMOND

Benefits

• Weekly Pay
• Health insurance 
• 401K Plan
• Access to company van
• Profit bonus within 6 months of start
• Project Work Commission 
• Free company shirts/vest to wear on job site
• Paid training time
• Bonuses paid to team members who refer qualified applicants hired by us.
• Bonuses paid to team members who refer a business that becomes a customer.

Position Summary

This Area Manager position owns delivering commercial cleaning services for multiple facilities in Hampton, Newport News, and Williamsburg. This includes customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would be 40+ hours per week. Flexibility is key since training and troubleshooting could happen before or after the normal shift. This position manages the front line crew which ranges from 15 or more full and part-time employees and facilities across Hampton, Newport News, and Williamsburg. Must have open availability to work in the morning and evening. 

This position could require bending, reaching, extending, lifting up to 50lbs, and travel on stairs

1. Customer Satisfaction and Service Excellence

o Establishes rapport with client to provide excellent customer service.

o Maintains an environment that is clean, attractive, and orderly.

o Ensures task list is completed to contract plus.

o Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.

o Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.

o Identifies need and prices additional work such as floor or disinfecting.

2. Efficiency Improvement and Budgets

o Manages employee work schedules, reviews, and approves payroll (overtime and time off)

o Ensures labor and supply costs are underbudget.

o Establishes workflow and assignments and documents roles.

o Continuously improves efficiency and cost through improved methods and equipment.

3. Employee Growth and Satisfaction

o Interviews, selects, and assigns cleaners to dynamic schedule.

o Develops and grows leaders and supervisors and ensures job function training to employees.

o Identifies staff development and ongoing training needs on each cleaning crew member.

o Demonstrate and promote company culture, values, and management philosophy.

Requirements:

• 5 years previous supervisory experience
• 5 years cleaning, restaurant or hospitality industry experience
• Thrives in fast-paced environment with lots of moving parts and people.
• Ability to work flexible hours as needed
• Willing to travel and manage accounts around Hampton, Newport News, and Williamsburg
• Training will be in the Virginia Beach area
• Sales Experience a plus
• Floor & Carpet cleaning knowledge a plus
• Has a heart for service and strong customer service ethic and experience
• Military experience a plus
• Understanding of cost control, budgets, and financials
• Good communication skills both written and spoken

Compensation: $60,000 base with potential for $66,000 through regular monthly bonuses, and up to $70,000 with commission opportunities.