Job Description

Overview

Job Skills / Requirements

• Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.
• Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.
• Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.
• Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.
• Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.
• Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
• Review security officer reports to verify post orders and client directives have been satisfactorily followed.
• Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.
• Provide daily, weekly, and monthly reports and requisite status updates as per Company policy.

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.
• Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
• Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Education Requirements (Any)

HS Diploma
GED or H.S. Equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance