Job Description

Overview

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 9 locations throughout the Midwest and is one of the largest Notifier Distributors in North America.

Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.

Job Skills / Requirements

The Customer Care Representative is responsible for daily coordination of Midwest Alarm Services customer accounts. This person’s main job focus will also be to answer incoming customer calls, creating and updating customer account information, and billings.

Starting pay is $23/hour

In this role you will:

1. Answer & resolve customer care calls/emails.
2. Process cancelled accounts.
3. Approve and submit credits and refunds.
4. Review all quotes submitted by Midwest Alarms sales representatives for accuracy.
5. Create and update customer account information in account software system for jobs, billing, and future service requests.
6. Create invoices for new and existing customer accounts at the completion of each job.
7. Review all customer information and job information at the completion of each job to ensure accuracy.
8. As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What you’ll need:

1. Must be able to obtain a specified license to perform work in the life safety solutions industry according to the rules and regulations prescribed by the State in which the department operates.
2. A high school diploma or GED
3. One to three years basic phone, customer service and/or call center experience preferred.
4. Strong customer service focus/skills are a must.
5. Must be detail-oriented and able to handle multiple tasks.
6. Strong computer and typing skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
7. Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.
8. Maintain a positive work atmosphere by interacting with the Midwest Alarm Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, colour, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan