Job Description

Operations Manager (Operations)
Boston, MA, United States of America
$70,000.00 - $75,000.00

Overview

We service our clients best when we serve our employees first 

United Security Inc. is one of the fastest growing security services companies in the USA. We work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent to promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc.  The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security! 


Job Skills / Requirements

OPERATIONS MANAGER

UNITED SECURITY, INC
 
Under the direction of the Regional Manager, the Operations Manager will oversee and assist in managing all aspects of the company’s operations for the client accounts. Will work closely with the District Operations team on the management and oversight of the account, sites and USI employees in the Region.
 
Position requires 3-5 years of progressively responsible management experience in the security industry.  Experience with industry site operations, training, recruiting and auditing in the contract industry preferred.  Prior military and/or police experience a plus. 
 
RESPONSIBILITIES 
  • Assure that all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible. 
  • Meet all contractual/ budgeted scheduled hours with a minimum of unbilled overtime assuring that overtime and un-billable hours are minimized.
  • Meet regularly with Client to review operational activities and concerns. 
  • Ensure that trained and qualified security personnel properly staff all posts.
  • Ensure that all security personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
  • Review and approve all reports, duty logs, etc. submitted by security personnel.
  • Ensure timely notification of all serious incidents.
  • Maintain effective communications with all assigned security personnel.
  • Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
  • Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.  
  • Develop / maintain operational procedures so that a valid, site-specific SOP and post orders are always available for emergency reference by the security staff.
  • Assure that the site security operations procedures, post orders manual and logs are maintained and regularly reviewed and updated. Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site, keep all files current.
  • Primary responsibility to oversee and assure for scheduling & staffing of all locations. 
  • Assist recruiters in identifying, interviewing, and hiring quality candidates.
  • Conduct interviewing & hiring to standards, as needed.  Knowledge of legal aspects of HR required.  
  • Maintain floater pool and assist with mentoring managers and supervisors.
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, assure that employee grievances are heard and resolved (with help from appropriate Support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.). 
  • Take a proactive role in communicating with staff needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. 
  • Oversee the coordination and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet USI corporate training standards.
  • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.
  • Conduct routine inspections & audits of assigned security personnel on all shifts to ensure they are properly performing such duties. 
  • Manage site equipment, supplies & vehicles utilized at the account, ensure appropriate inventories and maintenance of checklists.
  • Position includes 24-hours, 7-days-per-week on-call and response capabilities. 
  • Perform all other functions and duties as required or assigned by USI and/or the Client.
 
 
SKILL REQUIREMENTS
 
- Position requires excellent verbal & written communication skills.  Must have the ability to develop and write business plans, memos, spreadsheets, graphs & charts for business purposes.
- Excellent computer skills with high level of proficiency in MS Word, Excel, PowerPoint and computerized payroll & billing programs (WinTeam).  
- Must be focused on the Company’s core values and business objectives.
- Maintain the highest ethical and professional standards.
- Must be able to multi-task and self-manage in a dynamic environment.  
- Ability to deal professionally in stressful situations with a high degree of conflict management & resolution skills.  
- Must be knowledgeable of all company policies and procedures.
- Maintain effective relationships with all levels of the company and client organizations.


Education Requirements (Any)

High School Diploma

Additional Information / Benefits

Benefits include, but not limited to:

· Competitive pay

· Recognition and Reward Programs

· Training and Career Development Opportunities· Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees

· We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan


This job reports to the Regional Manager

This is a Full-Time position 1st Shift, May need to answer calls after hours..

Number of Openings for this position: 1