Job Description
Area Manager
(Administrative/Operations)
Phoenix, AZ, United States of America
Overview
CSG Service Group, Inc. specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.
CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.
CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.
Become a CSG team member!
CSG Service Group, Inc. se especializa en proporcionar servicios de limpieza y relacionados a una variedad de instalaciones de la industria en todo el suroeste de los Estados Unidos. Estos incluyen hoteles / resorts, viviendas multifamiliares, oficinas, tiendas, universidades y municipios propiedad de la ciudad. Nos adherimos a nuestros valores fundamentales de enfoque en el cliente, mejora continua, integridad y comunicación en todos los aspectos de nuestro negocio. Desde el servicio de las instalaciones de primer nivel de nuestros clientes hasta el tratamiento de nuestros empleados con dignidad y respeto, creemos que la calidad y el compromiso a la excelencia
CSG se enorgullece enormemente de nuestra dedicación tanto a la seguridad de los empleados como de las instalaciones. Creemos firmemente en la protección de la seguridad de los empleados, compañeros de trabajo, clientes, clientes de nuestros clientes y su comunidad circundante.
CSG ofrece salarios competitivos y un paquete integral de beneficios. Nos esforzamos no solo por ser justos y honestos en todos nuestros tratos, sino también por establecer un estándar que nos diferencie.
¡Conviértete en miembro del equipo de CSG!
Job Skills / Requirements
Title: Area Manager
Classification: Salary
Department: Operations Management of multiple janitorial accounts within a designated area in Arizona.
Reports to: Regional Manager/Operations Manager
Compensation: $62,000 -$65,000 Exempt Salary
Job Summary:
The Area Manager oversees the operations of multiple janitorial accounts within a designated area in Arizona. This role ensures customer satisfaction, manages staff performance, and ensures compliance with company policies and procedures.
The Area Manager acts as the primary liaison between clients and the company, maintaining operational excellence and driving business growth.
Job Summary:
The Area Manager oversees the operations of multiple janitorial accounts within a designated area in Arizona. This role ensures customer satisfaction, manages staff performance, and ensures compliance with company policies and procedures.
The Area Manager acts as the primary liaison between clients and the company, maintaining operational excellence and driving business growth.
Essential Duties and Responsibilities of the Account Manager:
Operations Management:
Operations Management:
- Oversee the daily operations of janitorial services across multiple accounts, ensuring all work meets quality and client expectations.
- Conduct regular site inspections to ensure adherence to cleaning standards, safety protocols, and company guidelines.
- Manage schedules, allocate resources efficiently, and ensure timely completion of all tasks.
Client Relationship Management:
- Serve as the primary point of contact for clients, addressing concerns and resolving issues promptly.
- Maintain strong client relationships to ensure contract retention and customer satisfaction.
- Conduct regular meetings with clients to review performance and gather feedback.
Staff Supervision:
- Recruit, train, and manage janitorial staff, ensuring they are equipped to perform their roles effectively.
- Monitor employee performance, provide coaching, and address disciplinary issues as needed.
- Create and manage work schedules to ensure proper coverage at all locations.
Budget and Resources Management:
- Monitor expenses and ensure operations stay within budget.
- Order and manage inventory of cleaning supplies and equipment for each location.
Compliance and Safety:
- Ensure compliance with company policies, local regulations, and OSHA safety standards.
- Conduct safety training and implement practices to minimize workplace accidents.
Reporting and Communication:
- Prepare and submit reports on operational performance, staffing, and client satisfaction.
- Communicate effectively with senior management to discuss challenges, progress, and opportunities for improvement.
Business Development:
- Identify opportunities to expand services with existing clients or acquire new accounts within the area.
- Collaborate with sales and marketing teams to support business growth initiatives.
Skills and qualifications of the Area Manager:
- High school diploma or equivalent (Bachelor’s degree in business management or related field preferred).
- Minimum of 3 years of experience in a managerial or supervisory role, preferably in the janitorial or facility services industry.
- Knowledge of cleaning procedures, equipment, and products.
- Strong leadership and interpersonal skills with the ability to manage and motivate teams.
- Excellent organizational and time-management abilities.
- Proficient in Microsoft Office Suite and other management software.
This role requires an Arizona valid Driver’s License to be eligible for hire. (travel between sites required).
Key Competencies:
- Customer service-oriented mindset.
- Problem-solving and decision-making skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong communication and negotiation skills.
- Attention to detail and commitment to quality.
Working Conditions: - May require evening, weekend, or on-call availability based on client needs.
- Travel within Arizona to various client locations is required.
- Physical ability to inspect sites, operate cleaning equipment, and assist in hands-on tasks as needed.
Physical Demands/Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information / Benefits
Additional Information
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
CSG Service Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or on the basis of disability.
We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Información Adicional
Las características críticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento debido a adaptaciones razonables u otras razones. Esta descripción del trabajo no enumera todos los deberes del trabajo. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluará en parte en función de su desempeño de las tareas enumeradas en esta descripción de trabajo.
CSG Service Group, Inc. es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, el sexo, el color, la religión, la orientación sexual, la identidad de género, la expresión de género, el origen nacional, el estado de veterano protegido o sobre la base de la discapacidad.
Nosotros participamos en E-Verify y no se considerarán aquellos que no sean elegibles para trabajar en los Estados Unidos.
This is a Full-Time position 1st Shift.
Number of Openings for this position: 1