Job Description
Housekeeping Coordinator
Newport Coast, CA, United States of America
Overview
(CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplifies our business.
CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.
CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.
Become a CSG team member!
Job Skills / Requirements
Job Description
TITLE: Housekeeping Coordinator
CLASSIFICATION: Full Time
DEPARTMENT: Recruiting Department
REPORTS TO: Regional Account Manager Dotted-Line Account Manager
COMPENSATION: $20.50-21.00
Position Summary: CSG. is looking for a Housekeeping Coordinator to join our team. The Housekeeping Coordinator is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow-up. The Housekeeping Coordinator serves as the liaison between the Housekeeping department and Front Office, Maintenance, Security, and Food and Beverage departments.
Essential Duties and Responsibilities of the Housekeeping Coordinator:
- Consistently offer professional, friendly, and engaging service. Bilingual in Spanish/English is a plus.
- Handle all calls for the Housekeeping department and ensures all messages, information, and requests are logged, and communicated promptly and accurately to provide prompt delivery of excellent service for guests.
- Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Take a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, inspections of rooms, evening service assignments, and other special tasks.
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas/features, and hours of operation.
- Keep a completely updated inventory of linen and housekeeping supplies.
- Generate various operational reports for the coordination of the Housekeeping department.
- Follow all safety and sanitation policies.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Minimum Requirements:
* 2 Years of Hospitality experience preferred
* Prior supervisory and administrative experience in Housekeeping preferred
* Proficient in Microsoft programs -- Word, Excel, PowerPoint, Publisher, Outlook
* Prior experience with HotSOS and OPERA preferred
* Excellent communication skills both written and verbal
* Working knowledge of applicable sanitation standards
* 2 Years of Hospitality experience preferred
* Prior supervisory and administrative experience in Housekeeping preferred
* Proficient in Microsoft programs -- Word, Excel, PowerPoint, Publisher, Outlook
* Prior experience with HotSOS and OPERA preferred
* Excellent communication skills both written and verbal
* Working knowledge of applicable sanitation standards
Physical Requirements:
* Must be able to stand/walk/step for extended periods of time
* Must be able to lift up to 20 pounds
Additional Information / Benefits
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or on the basis of disability.
This is a Full-Time position 1st Shift.
Number of Openings for this position: 2