Job Description

Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer! 

Job Skills / Requirements

The Manager of Training and Development will oversee a team of Security Contractor Training Representatives (SCTRs) as prescribed by CATSA to support the National Training & Certification Program, including the One Hour Non-Screening Time for Security Officers.

Responsibilities

• Ensure all Screening Officers and Managers complete internal CATSA curriculum and external Paladin training.
• Ensure that training is used to monitor prospective staff as part of Paladin’s 12-step hiring process and provides relevant feedback to the Talent Acquisition Manager as to whether the candidate is suitable to proceed through the training process during pre-assignment training and On-the-Job Training managed by Paladin.
• Collaborate with Operations Directors and Managers to create and evolve site-specific training, mentorship programs, and succession planning to enhance our retention and people development practices to produce the most efficient screening operations possible.
• Collaborate with the Manager of Employee Care to incorporate constructive feedback from Screening Officers experiencing performance issues and from exit interviews to adjust the training program to prevent others from experiencing the same issues in an effort to decrease employee turnover.
• Infuse technology into our CATSA Training Programs, including virtual training via remote meeting applications such as Microsoft TEAMS, Paladin’s Learning Management System, as well as industry-leading Virtual Reality Training on French/English Bilingualism, Customer Service Experience that will cover a range of topics, including scenario-based training on how to navigate a variety of situations where Screening Officers will encounter members of the public and or airport employees where protected grounds and possible litigation can occur.
• Perform several quality assurance functions or audits, including measurement and reporting of training administration, certifications, and security clearances to ensure compliance.
• Maintain weekly and monthly training schedules in support of the Talent Acquisition Department and Operations for both YVR and Regional Airports.
• Manage all relationships with any third-party or external training contractors (i.e., First Aid).

Requirements

• Post secondary education in Adult Learning, Communications, Business Management, Human Resources or related field
• Minimum of two to four (2-4) years of Training and Development experience
• Proficiency in Microsoft Office
• Excellent written, verbal and communication skills
• Demonstrated experience in adult learning and training delivery
• Ability to coach, correct and mentor Screening Officers
• Ability to work with others in a team environment and independently
• Strong attention to detail and quality with the ability to meet competing deadlines
• Flexible to work within a 24/7 operation in which schedules could change as per training requirements and operation
• Ability to acquire Transportation Security Clearance (TSC) 
• Fluency in French would be considered an asset
• Aviation-related experience including working with various stakeholders within the aviation industry
• Experience with Online Learning Management Systems (LMS)

This position is fully based at Vancouver International Airport (YVR).

Salary: $80,000 - $85,000

Closing date: June 26, 2025

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.