Job Description

Senior Manager, Development Analytics
Louisville, KY, United States of America
$67,000.00 - $90,000.00

Overview

METRO UNITED WAY
 
For more than 100 years, Metro United Way (MUW) has been improving lives and our community, which includes Jefferson, Bullitt, Oldham, and Shelby counties in Kentucky and Clark, Floyd, and Harrison counties in Indiana. We are uniquely positioned to harness the power of donors, volunteers, thought leaders, experts, other nonprofits, and government at all levels to ensure positive, sustainable change for every person in our seven-county region. 

Now more than ever, we are focused on three priorities: thriving kids, strong households, and an equitable community. Because there’s nothing more important than ensuring our community’s children have what they need to thrive; when we have strong households we are creating pathways out of poverty to prosperity which is a win for us all; and we envision the Greater Louisville region as a place where zip code doesn’t determine destiny and everyone has the opportunity to live up to their full potential. 

We use data-driven insights to identify our community’s greatest needs and address systemic challenges with a focus on advancing equity and sharing opportunities for all. Together, we fight to improve the disparities that persist in early care and education, economic mobility, home ownership, racial equity, and public policy in our community.

There is no single solution, and we strongly believe that the key to social change is working together beyond individual efforts to impact widespread progress. That is why our approach is so effective - we are on the ground, leading collective action that drives results at scale.

Job Skills / Requirements

POSITION SUMMARY
 
The Senior Director of Development Analytics is responsible for controlling the efficient and effective use of database operations in the Development department. This position will fill a key role in being the liaison between multiple departments which requires abilities in communication, team dynamics, and database system of record (currently Andar). This position will also leverage our data through researching and analyzing our database. 
 
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS 
 
1.      Work with Development Team members to conceptualize and create data driven           solutions. 
 
2.      Possess advanced knowledge of the Andar database and its user interfaces to             facilitate production of custom Data Mining Operations (database queries) and             develop simplified solutions to complex reports.
 
3.      Manage the e-Pledge System with an emphasis on providing an optimal donor             experience; Work closely with Development staff; Workplace Campaign Leaders,           and directly with donors to facilitate online workplace campaigns. 
 
4.      Collect complex data and work to make it more accessible, understandable, and           usable for leaders to derive insights and ultimately enable them to make better             business decisions. 
 
5.      Use basic programming knowledge to create, edit, and maintain end user                       applications, including websites and internal Andar and Excel dashboards and               interfaces using Microsoft VBA, HTML, CSS and SQL languages. 
 
 6.      Conduct department and organizational training as needed on the system of                  record (currently Andar) and any other programs and tools utilized
  
7.      Train new and existing Development staff on the system of record (currently                  Andar).
  
8.      Create and ensure organizational data standards are met by Development staff             by setting up the system of record (currently Andar) for each campaign year,                 tracking Development KPIs, and alerting Development staff to questionable                   data/errors. 
 
9.      Execute mass data uploads into the system of record (currently Andar).  
 
10.  Update structure in system of record (currently Andar) for Development. 

11.  Oversee Database 2 and/or any network/community wide reports by assigning              and training staff, ensuring accurate and on-time completion, and                                      troubleshooting the form and answers when necessary. 
 
12.  Produce large pledge card files. 
 
13.  Perform other duties as assigned. 
 
KNOWLEDGE, SKILLS, AND ABILITIES
  • Must be personally committed to advancing MUW’s values, mission, goals, and  strategies.
  • Experience: 3-5 years working in data analytics
  • Education: Bachelor’s degree in Mathematics, Business, Economics, Computer      Science, Information Management, Statistics, or related fields preferred  
  • Computer/Office Skills: Advanced proficiency in Microsoft Office applications;        familiarity with Customer Management software a plus.
  • Ability to understand data administration and management functions (collection,  analysis, distribution etc.) 
  • Technical expertise regarding data models, database design development, data      mining and segmentation techniques 
  • Knowledge of Data visualization knowledge 
  • Experience in acquiring data from primary and secondary data sources 
  • An analytical mindset with problem-solving skills 
  • Strong project management skills 
  • Excellent communication and collaboration skills 
  • Ability to conduct in-depth research and obtain necessary information 
  • Passion for creative, innovative, persistent and diligent pursuit of relevant information and data required.  
  • Ability to collect, analyze, interpret, synthesize and present complex information effectively. 
  • Ability to use sound judgment, sensitivity, and discretion in handling confidential information and situations. 
  • Ability to manage several projects simultaneously, set priorities and meet multiple deadlines. 
  • Demonstrated proficiency in usage of electronic research tools and techniques. 
  • Demonstrated proficiency in learning new information systems and identifying opportunities to integrated data from other information sources. 
  • Creative problem-solving skills required. 
  • Strong organizational skills and the ability to manage multiple priorities.
  • Must be bondable.
  • Must be able to work nights, weekends, and other unusual hours when necessary.
  • Recognizes the value that diversity brings to an organization and community and has a commitment to expand equity whenever possible.
  • Ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality and to respect and observe organizational protocol.
  • Passion for serving individuals and communities.  


Additional Information / Benefits

BEHAVIORAL EXPECTATIONS

  1. Embraces the Metro United Way Values:
 
Champion Equity – Commits to operationalizing and integrating diversity, equity, and inclusion into our culture every day, because without equity our other values are incomplete.
  • Think We Before Me – Prioritizes team and community over self; is a consistent ambassador of MUW both inside and out of the office.
  • Build Up – Cultivates growth in self, colleagues, and community through succeeding and failing forward.  
  • Break Through – Demonstrates courage, innovation, and resiliency by embracing change and encouraging and acting on new ideas.  
  • Own It – Takes personal responsibility and accountability for one’s role and actions.  
 
  1. Assists or takes on new tasks to help Metro United Way achieve its mission.
  2. Maintains confidentiality regarding personnel and organizational information.
  3. Adheres to and models the Metro United Way Guidelines for Appropriate Conduct at all times.
 
Note: The description given is intended only to provide information about the general nature of the job and is not an all-inclusive list of the job duties, skills or abilities which may change.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Chief Development Officer

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1